Assistant Director of Parking

University of North Carolina at Charlotte, United States

Updated: 2 months ago
Location: Charlotte, NORTH CAROLINA
Job Type: FullTime
Deadline: 03 Mar 2024

Position Information
General Information


Position Number 010233
Vacancy Open to All Candidates
Working Title Assistant Director of Parking
Position Designation EHRA Non-Faculty
Employment Type Permanent - Full-time
Months per Year 12
Work Schedule
8:00am – 5:00pm Monday-Friday Other Days and Hours as Needed
Hours per week 40
FLSA Status Exempt
Division Business Affairs
Department Business Services (Adm)
Work Location FOPS Building
Salary Range
Primary Purpose of Department
UNC Charlotte is North Carolina’s urban research university. Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System with current enrollment exceeding 30,000 students. Business Services represents a key component of the Division of Business Affairs, managing auxiliary enterprises and services to meet the needs of UNC Charlotte’s increasing student population and the greater campus community. Within Business Services the Parking and Transportation Services (PaTS) Department is responsible for all aspects of campus parking and transportation for the main, Dubois Center at Center City, and Charlotte Research campuses.
Primary Purpose of Position
The Assistant Director for Parking is responsible for direct management & supervision of all parking-related areas of the department including: Communication Center, Appeals, Enforcement, Special Events, Parking Maintenance and Project Management. Assumes the duties of the Director of PaTS in the absence of the Assistant Director and the Director of Transportation.
Summary of Position Responsibilities
  • Is responsible for parking operations and facility design and maintenance in a multimodal mobility environment serving a diverse population.
  • Provides primary administrative leadership for the Parking division of Parking & Transportation Services.
  • Manages a staff of 15 employees with responsibility for all related human resource functions.
  • Develops processes, procedures, and systems that contribute to successful business operations; process improvement management to insure the quality and quantity of the service delivery and supporting business functions..
  • Works with the Director to develop comprehensive, cohesive, and complex 5 and 10 yr. strategic plans and programs to respond to the diversity of parking needs within the campus community.
  • Provides leadership in planning, construction, and maintenance of parking infrastructure and facilities to meet anticipated growth and technology advances.
  • In conjunction with the Director, prepares RFPs and negotiates contracts; administers and manages lease and service agreements with outside vendors for parking and transportation services.
  • Establishes policies and programs that ensure efficient use of parking resources, minimal congestion, and a variety of consumer options.
  • Communicates with students, parents, employees, and members of the community, and serves as the 3rd appeal officer for all citation appeals.
  • Has a strong understanding of current and cutting-edge parking industry technologies.
  • Oversees special event parking operations.
Minimum Education/Experience
  • Bachelor’s degree in Business Administration, Urban or Transportation Planning, Public Administration or related field preferred; and one to two years of supervisory experience and five plus years of relevant experience.
Preferred Education, Knowledge, Skills and Experience
  • Proven track record of accomplishments in managerial positions in parking and/or transportation.
  • Financial and budget planning experience.
  • Ability to effectively lead a large staff both directly and through other managers; knowledge of human resources practices, and commitment to diversity.
  • Knowledge of applicable laws, regulations, and codes and willingness to embrace and implement industry best practices.
  • Strong analytical, problem-solving, and verbal/written communication skills.
  • Commitment to customer service and satisfaction.
  • Ten (10) years of progressive Parking & Transportation management experience with five (5) in a University setting
  • Experience with parking management software and creation of ad hoc reports
  • Experience with operating systems driven by license plate recognition, virtual parking permits and electronic citations.
  • Strong knowledge of parking industry technologies and best practices
  • Project Management certification and/or experience with design and construction of parking structures and lots
  • Process Improvement certification or experience
  • Experience with sustainability initiatives with relation to Parking & Transportation Services
Necessary Certifications/Licenses
  • Valid Drivers License
Preferred Certifications/Licenses
Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.
  • The Search Committee will not contact references without first verifying permission with the finalist​.


Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
  • Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
  • Please submit a resume and cover letter with your application.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
Posting Open Date 02/16/2024
Posting Close Date 03/03/2024
Open Until Filled No
Proposed Hire Date 04/01/2024
If time-limited please indicate appointment end date
Contact Information

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