Assistant Director of Business Office

University of the Incarnate Word, United States

Updated: 13 days ago
Location: San Antonio, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Title Assistant Director of Business Office
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Assistant Director of Business Office assists with the planning and coordination of the daily operations of the business office, to include system research and troubleshooting and report development and technical/ administrative support. Position ensures compliance with all UIW policies and procedures as well as rules and regulations promulgated by federal, state and local agencies. The Assistant Director of Business Office reports to the Director of Business Office.
Benefits
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties


Job Duty Name Administrative
Description of Job Duties
  • Assists the Director in the management of the Business Office Operations.
  • Works with university-wide student services staff and program coordinators to research and resolve or redirect student disputes and appeals.
  • Manages and resolves a variety of customer situations and disputes using tact, diplomacy and patience to defuse agitated/angry customers.
  • Ensures all departmental staff are providing excellent customer service to students, parents, vendors, and employees.
  • Ensures appropriate cross training of staff to provide sufficient coverage during vacations/sick leaves.
  • Supports the collection of all tuition and fees, processing waivers, exemptions, third-party sponsorships, tuition benefit programs, scholarships, payment plans, refunds, bookstore billing, departmental deposit and financial services.
  • Evaluates operational effectiveness; identifies and implements changes required for efficiency.
  • Performs other duties as assigned.
Job Duty Name System Support/Technical
Description of Job Duties
  • Serves as system owner Banner AR and billing module.
  • Serves as liaison between functional user and technical systems groups in the development or modification of the information systems.
  • Maintains and troubleshoots Banner, Blackboard, Argos and third party software (Transact, Active Net).
  • Troubleshoots equipment and system problems related to connectivity which may include user access and system configuration.
  • Reports unsolved problems to IT staff liaison and/or IT help desk.
  • Researches, seeks, and recommends software development that can improve efficiency of the department.
Job Duty Name Billing
Description of Job Duties
  • Maintains the building of rules pertaining to student tuition/fees invoices and oversees the processing of student financial aid refunds in accordance with state and federal regulations, and payment gateway.
  • Creates, tests, and maintains billing rules to accurately assess charges to the student’s account.
  • Organizes method for testing billing rules with the Registrar’s office and advisors of the various schools.
  • Applies monthly late fees and issues monthly invoices to be reviewed by the Student Account Collector and/or Business Office.
Job Duty Name Student Refunds
Description of Job Duties
  • Processes student account refunds, following specific university procedures and policies and federal deadlines.
  • Maintains understanding of university billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations.
Job Duty Name Tax Forms
Description of Job Duties
  • Organizes, verifies, and processes the 1098T tax forms within the specified deadline outlined by the Internal Revenue Service (IRS).
  • Reviews and submits an electronic filing of the 1098T’s on or before the IRS deadline.
  • Ensures all 1098T’s have been mailed or post marked on or before the IRS deadline.
Job Duty Name Audit
Description of Job Duties
  • Conducts monthly review and reconciliation of Business Office accounts (i.e., payment gateways).
  • Prepares and reviews reconciliations of student related accounts.
  • Prepares audit workpapers.

Qualifications


Knowledge Skills and Abilities
  • Strong leadership and team management skills.
  • Must possess excellent written and verbal communication, analytical, and critical thinking skills; strong problem solving skills.
  • Ability to work independently and as part of a team, strong work ethic.
  • Proficiency in the use of Microsoft Office applications (i.e., Word, Excel, PowerPoint and Outlook); ability to effectively develop clear and concise reports.
  • Ability to provide excellent customer service.
  • Ability to coordinate with technical staff.
  • Ability to analyze student accounts in Banner system.
  • Ability to meet deadlines and manage multiple priorities; detail-oriented.
  • Knowledge of applicable government statutes, policies, practices and principles relating to Accounts Receivables.
  • Knowledge of Banner AR and Transact ePayment and cashiering systems.
  • Knowledge of Board approved tuition and fee structure.
  • Knowledge of basic student registrations functionality and financial aid award processes.
  • Knowledge of IRS rules related to 1098T requirements.
  • Ability to work effectively with individuals from diverse communities and cultures.
  • Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.
Required Education
Bachelor’s Degree from an accredited institution.
Required Work Experience
  • Three (3) years of progressive experience with business operations to include some systems management in a complex business office.
  • One (1) year supervisory or team leading experience.
Preferred Qualifications
  • Two years related work experience in a higher education environment.
  • System report writing tools and/or Banner software experience.
  • Experience with Banner Accounts.
  • Receivable/Student module experience ARGOS report writing.
Required Certifications, Licenses or Registrations
N/A.
Work Hours
Monday-Friday. 8:00 am – 5:00 pm with extended hours as needed to meet departmental goals.
Physical Demands
None specified.

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