Assistant Director of Admissions Processing

University of the Incarnate Word, United States

Updated: 3 months ago
Location: San Antonio, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Title Assistant Director of Admissions Processing
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Assistant Director of Admissions Processing is primarily responsible for the coordination of processing and computer systems areas within the Main Campus Admissions Office. This position is a key functional/technical super-user that serves the UIW community in a collaborative system of understanding student information systems and participates in project testing, reporting, system training, and troubleshooting as well as resolution determination for said community. This position oversees a team of processing specialists and reports to the Director of Admissions and Parent and Family Engagement.
Benefits
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties


Job Duty Name Processing and Processing Specialists
Description of Job Duties
  • Supervise data processing team.
  • Oversee data entry system and application business process and resolve technical issues; identify areas of improvement.
  • Ensure document processing is timely and benchmarks are met.
  • Resolve record issues.
  • Provide data entry back up as needed.
Job Duty Name Banner and CRM systems
Description of Job Duties
  • Maintain admissions applications and integrity of data entered into database, adjust CRM and Banner integration data, maintain custom import maps, perform imports into CRM and Banner, and solve system issues.
  • Submit tickets, work with support analysts in troubleshooting and resolution; keep department and community informed on important system changes or information.
  • Coordinate special projects dedicated to improving system performance, business process efficiencies, and technology supported processes to implement admissions strategies.
Job Duty Name Reporting and Business Process Management
Description of Job Duties
  • Analyze and interpret student data and identify improvements for the student experience through the application process.
  • Develop processes to avoid duplication of student records and work with other University departments to resolve issues related to duplicated student records.
  • Provide data reports of students in various enrollment funnels to the Director.
  • Pull student reports from various vendors utilized in enrollment management for administration.
  • Assess, adjust and implement business practices to ensure alignment with standard operation procedures and policies.
  • Identify timeline of student application cycle and implement processes for improvement during peak periods.
  • Facilitate change management on behalf of the department.
Job Duty Name Student Recruitment Data
Description of Job Duties
  • Work with Enterprise Applications on Banner and Ellucian Recruit related improvement projects, upgrades, and testing.
  • Work with Institutional Research on all data quality projects, ensure data entry is accurate, and convey IR standards to Admissions that assist in better decision making for processing.
  • Work with Extended Academic Programs and International Admissions on all admissions related projects.
  • Work with Advising and Registrar on any matter concerning a student record or processing.
  • Provide list validation for third party vendors.
  • Collaborate with other departments as necessary.
Job Duty Name System Access and Training
Description of Job Duties
  • Review and approve Banner access requests that involve Admissions-owned data screens.
  • Provide Banner training to new users and refresher training to existing users as needed.
Job Duty Name Recruitment and Other Duties
Description of Job Duties
  • Support the Office of Admissions in all other aspects of the student recruitment cycle.
  • Develop or contribute to recruitment strategies.
  • Perform other duties as assigned.

Qualifications


Knowledge Skills and Abilities
  • Proficient in working with admissions systems such as Banner, BDM/Imaging systems, and CRM management systems.
  • Attention to detail and strong organization skills.
  • Strong communication and interpersonal skills to effectively lead.
  • Ability to effectively and positively collaborate with others within the department, external stakeholders, and Cardinal Community.
  • Strong customer service skills combined with a strong work ethic and a goal-oriented and self-motivated approach toward achieving consistent results.
  • Ability to gather and collect data and build excel reports.
  • Ability to multi-task and deliver work product under tight deadlines.
  • Strong project management, time management, and planning skills.
  • Proficient in Microsoft Office.
  • Ability to manage difficult or emotional customer situations; responds promptly to customer needs.
  • Consistently reports to work on time; ensures work responsibilities are covered when absent; arrives to meetings and appointments on time.
  • Ability to effectively follow instructions, respond to management direction, and take responsibility for own actions.
  • Ability to meet productivity standards.
  • Ability to work effectively with individuals from diverse communities and cultures.
  • Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.
Required Education
Bachelor’s Degree.
Required Work Experience
  • Two (2) years of relevant professional experience in an office setting working with student information systems in higher education.
  • One (1) year of experience in data operations and reporting.
  • One (1) year of experience supervising or leading teams in projects.
Preferred Qualifications
  • Master’s Degree or current enrollment in Master’s or higher program in relevant field.
  • Bilingual (Spanish).
  • Two (2) years of experience supervising or leading teams in projects.
  • Two (2) years of experience in student information systems data operations and reporting.
Required Certifications, Licenses or Registrations
None specified.
Work Hours
Monday through Friday, 8 am to 5pm. Some evenings and weekend required. Occasional conference travel may be required.
Physical Demands
None specified.

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