Assistant Director for Counseling (S-Z) - Office of Student Financial Services - Georgetown University

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Requirements

Assistant Director for Counseling (S-Z) - Office of Student Financial Services - Georgetown University  

The Office of Student Financial Services (OSFS) for Georgetown’s Main Campus and our School of Continuing Studies provides counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year, most of whom make multiple inquiries or visits each year. We manage an active caseload of 9,300 clients each year (currently enrolled students) and administer the Main Campus scholarship, loan, and work programs. 

Job Overview

This Assistant Director for Student Financial Services Counseling manages approximately 1,250 financial aid applicants each year, in responsibilities such as application processing/audit, financial counseling, monitoring enrollment status, and reviewing requests for additional aid in unusual or emergency circumstances.  

With moderate supervision from the Associate Director for Counseling (S-Z), this Assistant Director delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs.

For students with last names beginning with letters S through Z, this Assistant Director is responsible for preliminary review and processing of financial aid applications, maintenance of all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies.

Work Interactions and Work Mode Designation

Student Counseling Financial Services is one of five lines of business of the Office of Student Financial Services, providing financial aid counseling to diverse student and parent populations and working closely with other University departments to ensure quality service is provided. 

Reporting directly to - and receiving moderate supervision from - the Associate Director of Counseling for Caseload S-Z, this Assistant Director is one of five Assistant Directors who comprise the Student Financial Services Counseling team.

They frequently communicate and interact with prospective applicants for admission to Georgetown’s Main Campus programs, as well as with enrolled students.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation .

Requirements and Qualifications

• Bachelor’s degree
• Part-time or full-time work experience with counseling, customer service, and/or administrative support
• Demonstrated ability to collect and analyze data and to use independent judgment where appropriate
• Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and a commitment to continuous quality improvement and customer services.
• Experience with and knowledge of PC based administrative software

Preferred Qualifications

• Any combination of experience with Ellucian’s Banner, COGNOS, and/or Microsoft Office
• Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here  for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected] .

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer  fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website .