Assistant Director for Assignments

Carolina Housing is committed to providing convenient housing that is secure, inclusive, and supportive. Students create a home in our on-campus communities, build life-long friendships and develop skills for their current and futures successes as they journey through their Carolina experience. In support of this mission, the department provides a comprehensive campus housing operation for approximately 10,000 residents including business services, residence life and education, family housing, administrative services, housekeeping, maintenance, human resources, marketing, and information technology. Within these operations, over 500 full-time, part-time, and student staff are responsible for 3.1 million square feet of residential space and an annual auxiliary budget of over $70 million. The department receives no State funding, which makes the operation unique in that it must manage both revenue and expense projections and budgets. The department is also dynamic in that it must continuously adjust to changes in student preferences, demand, rate levels, and a changing landscape of construction and renovation, and enrollment growth. Carolina Housing prides itself on being student-centered, data -driven and dedicated to continuous improvement. To that end, the department is amid implementing its five-year strategic plan and in the process of long-term capital planning that is likely to include renovation and new construction.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Assignments Office, located in the Student and Academic Services Building (SASB) North, has primary responsibility for managing and implementing a comprehensive housing assignment process in Carolina Housing. Carolina Housing provides over 8,700 beds across 46 residential buildings, constituting one of the largest on-campus student occupancies in the UNC System or the ACC. The Assistant Director of Assignments creates and updates specific assignment policies in consultation with University, divisional, and departmental leadership. The position further develops and executes strategies to maximize housing occupancy annually. The position has a significant impact on driving housing revenue in support of a nearly $70,000,000 Carolina Housing budget. The Assistant Director for Assignments directly manages the work of two full-time Assignments Managers, works closely with other Housing professional staff, and serves as a member of the Carolina Housing leadership team.

This position requires significant interaction with students and parents/family members. Assignment policies, information, and deadlines must be timely and accurately communicated to an array of campus constituents, including first-year students, transfer students, graduate/professional students, grant-in-aid athletes, exchange/study abroad partners, residential learning program participants, Housing staff, admissions offices, and other campus partners. This position serves as the primary point of contact for questions or concerns relating to student housing assignments. The Assistant Director of Assignments is the expert user of the Housing assignments software platform and is responsible for access, training, and changes as may be needed to meet the business needs of the department. Particular emphasis is placed on matching business needs with a software system that delivers an on-line room selection process to student customers in an efficient, user-friendly manner.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.

• Strong verbal and written communication skills.
• Demonstrated ability to learn new software systems quickly.
• Ability to manage multiple tasks in a fast-paced environment.

• Prior supervision experience.
• Prior work experience in a higher education setting.
• Prior work experience in student housing.
• Experience working in a diverse setting with high student contact.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.