Assistant Director, Business Services

Updated: about 2 hours ago
Location: Campus, ILLINOIS
Job Type: FullTime

Job Summary


The Assistant Director, Business Services oversees and implements comprehensive auxiliary programs and services for the University. Ensures compliance with contracts and assists with marketing to ensure success of university partners. Manages a team of managers, professionals, and support staff.
FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:

  • Serves on management team with the Director.
  • Oversees the day-to-day operations and financial management of contracts including supervision of department employees. Provides guidance, training, and direction to staff involved in department services and programs.
  • Oversees auxiliary programs including, but not limited to, Dining Services, Mobile Food Ordering, Bookstore Management, Beverage and Snack Vending, Duplicating Services, Trademark Licensing, and Campus Transportation Services.
  • Provides oversight of the Eagle ID Card Office, including supervision of program employees.
  • Ensures compliance with all contracts including commissions, vendor operating hours, product pricing, marketing, customer service, reporting, and product quality.
  • Collaborates with university partners to develop campus-wide marketing programs and initiatives.
  • Serves as department primary contact for licensing and trademark operations.
  • Participates in the strategic planning for assigned areas and assists with developing and implementing the departmental strategic plan.
  • Establishes performance goals and measures to evaluate success within the assigned area of responsibility.
  • Provides operational direction and oversees maintenance operations of assigned physical facilities. Oversees renovations and capital projects.
  • Acts as a liaison between vendors, partners and university departments to ensure services are provided timely and efficiently. 
  • Assists with maintaining department budgets.  Monitors expenses, researches purchase options, prepares requisitions, and reconciles invoices.
  • Participates in formulating and implementing policies and procedures.
  • Assists in the development of Request for Proposals (RFP) and Invitation to Negotiate (ITN) documents related to areas of responsibility. 
  • Develops and maintains the Continuity of Operations Plan (COOP) related to contracted services.
  • Serves as essential personnel and provides assistance in the event of an emergency on campus.

Other Duties:

  • Other job-related duties as assigned.

Additional Job Description

Required Qualifications:

  • This position requires either ten years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in Business Management, Marketing, or closely related field and six years of full-time experience directly related to the job functions.
  • Professional full-time higher education,  auxiliary program management, or other relevant experience.
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.
  • Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Outlook).

Preferred Qualifications:

  • Master’s degree from an accredited institution in Business Management, Marketing, or closely related field.
  • Work experience in a higher education setting.
  • Experience in project management involving entities with diverse goals and funding sources.
  • Experience managing multiple operations and/or locations.

Knowledge, Skills & Abilities:

  • Knowledge of principles and practices for providing exceptional customer service, including customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of marketing principles and ability to design, implement and assess the effectiveness of marketing strategies and promotional materials.
  • Excellent interpersonal, verbal, and written communication skills.  
  • Excellent organizational skills and an ability to prioritize and complete projects within deadlines.  
  • Ability to collaborate and work effectively within a diverse community and willing to contribute to a team effort. 
  • Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.
  • Ability to collect, analyze and interpret data, prepare reports, statements, and projections.
  • Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.
  • Ability to work successfully as both a member of a team and independently with minimal supervision. 
  • Ability to exercise a high degree of independent judgement in the establishment, interpretation, application, and enforcement of all rules, regulations, and policies. 
  • Ability to effectively manage the work of others by providing information, guidance, and motivation. 
  • Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.

Pay Grade: 18



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