Assistant Director, Business Operations

University of Illinois, United States

Updated: about 2 months ago
Location: Chicago, ILLINOIS

Assistant Director, Business Operations

Hiring Department: Center For Women's Health

Location:  Chicago, IL USA

Requisition ID: 1023674

Salary: $84,000-$95,000-commensurate with experience 

Posting Close Date: 3/14/2024

About the UI Health

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Position Summary
The Assistant Director, Business Operations (Business Administrative Associate) will support the Clinic Director in managing the operational and financial performance of the clinic. This position will provide analytic insight and work with the Clinic Director to implement new workflows that improve patient experience, increase revenue capture, and engage frontline staff.

Duties & Responsibilities

  • Compile and analyze operational data to identify and improve organizational performance and efficiency.
  • Analyze financial data to improve reimbursement and decrease denials.
  • Manage practice operations including, but not limited to: managing schedules, monitoring time and attendance, ordering supplies and managing inventory, ensuring compliance with regulatory standards (IDPH and TJC), helping solve patient/provider issues.
  • Identify gaps and lead projects to implement solutions where necessary. Extract and analyze information from various databases including, but not limited to: Epic (Reports, Slicer Dicer, Business Objects) and Vizient CDB. Summarize information to help clinical, research, and academic stakeholders make informed decisions.
  • Serve as member of the clinic’s Performance Improvement Team; analyze patient-specific feedback to provide recommendations on improving the patient experience in clinic.
  • Provide appropriate communication, guidance, and education as necessary to clerical and clinical staff to improve operational and financial metrics.
  • Oversee daily revenue reconciliation processes, which includes extracting and analyzing data from the EHR, identifying issues, and working with the Revenue Integrity team to correct errors.
  • Direct, supervise and evaluate clerical staff. Train and orient new staff on clinic-specific policies and procedures. Maintain personnel files.
  • Participate in environment of care rounds, safety huddles, and mock tracers.
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    Minimum Qualifications

  • Bachelor's degree in business administration, management, or a field related to the position.
  • Two (2) years of professional business, financial, and/or managerial work experience.

    (NOTE: A Master’s Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.)

  • Based on position requirements, additional education, training, and/or work experience in an area of specialization inherent to the position may be required.
  • Demonstrated experience with managing operations in a healthcare environment.

    • Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification, and language sections.

    You may upload a resume, cover letter, certifications, licensures, transcripts, and diplomas within the document section of your online application.

    When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e., resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

    If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

    For fullest consideration, the above-mentioned requirements must be submitted no later than 3/14/2024.

    Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application, you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

    This is a full-time and benefits eligible position.  UI Health offers competitive salaries commensurate with experience.  All full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition, we offer tuition waivers for employees and dependents. Go to https://www.hr.uillinois.edu/benefits for a complete list of Employee Benefits.

    The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

    The university provides accommodations to applicants and employees. Request an Accommodation


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