Assignment Assistant

8753BR

Finance & Administration

Auxiliary Services

Job Summary

RIT Housing houses over 6,500 students annually in a variety of housing types through comprehensive processes and procedures. The Assignment Assistant reports to the Senior Assignment Coordinator of RIT Housing and is responsible for providing support to the RIT Housing assignment team with various clerical functions and project based work.

Please note: Some weekend and evening hours required throughout the year.
The new hire will be required to work in-person in the office for 8 months before hybrid remote work to be offered.

Job Responsibilities

• Responsible for processing and coordinating daily room change requests. Requires collaboration with Residence Life, Auxiliary Facilities and Facilities Management Services.
• Assist with data entry and communications related to Spring Semester and Summer Term housing assignments.
• Collaborate with Auxiliary Facilities, Facilities Management Services and Residence Life for Room Turnover Process - inspections, cleaning, access, furniture and special projects.
• Assist with the under-occupied process by creating space lists and reviewing space closures & notes.
• Manage the processes related to Early Arrival and Late Departure requests.
• Identify and market available housing vacancies to generate revenue. Utilize website, email and social media strategies.
• Manage the Double-as-Single Initiative to generate revenue while providing an enhanced customer experience.
• Create detailed occupancy and assignment reports.
• Manage NTID Apartment assignments.
• Apply Billing notes for specialty groups including but not limited to ADA, Doubles as Singles, Global Scholars.
• RIT Service Center license holder to resolve tickets related to relevant work providing excellent customer service.
• OTHER DUTIES AS ASSIGNED

Required Qualifications

• Proven customer service experience
• Data systems knowledge
• Strong analytical and problem solving skills
• Ability to work well with people and to handle conflict situations
• Excellent written and verbal communication skills
• Proven experience using technology and common software – MS Office Suite
• Good organization skills
• Administrative, task management and time management skills
• Ability to work under strict deadlines
• Must be able to work autonomously with minimal supervision
• Detail oriented with ability to effectively handle multiple and changing priorities

Required Minimum Education Level

AS

Work Location

Hybrid — Remote/On-campus

Employment Category

Fulltime

Required Application Documents

Cover Letter, Curriculum Vitae or Resume

What do we believe at RIT?

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Department/College Description

RIT Housing 

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.