Area Coordinator

Updated: about 2 months ago
Location: Pomona, CALIFORNIA


Posted: 03-May-24

Location: Pomona, California

Type: Full-time

Salary: Open


Residence Life

Internal Number: 5227122

Area Coordinator
Job No: 536079
Work Type: Staff
Location: Pomona
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services
Type of Appointment: Full-Time, Long-Term Temporary (1-year appointment)
Job Classification: Student Services Professional II
Anticipated Hiring Rate: $4,610/monthly ($55,320/annually)
Work Hours: This is a full-time, live-in position. Typical work hours are 8:00 am - 5:00 pm, including some evenings, weekends, and holidays. (On-Call).
Recruitment Closing Date: May 13, 2024
This position is part of The Residence Life Team within University Housing Services (UHS). The Residence Life Team (RLT) is responsible for development and delivery of services and programs, in a residential experience that ensures the quality of life, well-being and personal development of residential students contributing to retention and academic success. This unit is responsible for establishing policy and procedure in the residential facilities, individual contact with residents, advising and facilitating student government, administering conduct, intervening in crisis, developing educational and programmatic efforts, and coordinating the safety and security of residents.
Team Guidance and Work Direction

  • Coordinates and advises Front Desk Attendants (FDA), Resident Advisors (RA), Event Leads (ELs) and Residence Life Interns (RLI) in the daily operations and emergency interventions of residential communities.
  • Meets with direct reports in structured weekly one on one meetings: sets work objectives; monitors follow through and resolves complex issues.
  • Facilitates weekly staff meetings and professional in-service training workshops.
  • Assists with annual national search for professional staff and student leaders. Makes recommendations for hire and provides evaluative input to the Director of Residence Life.
  • Assists with annual selection processes Resident Advisors, Event Leads, Front Desk Attendants, and Residence Life Interns.

Emergency Response and Intervention:
  • To function as 24-hour crisis/emergency response live-on personnel on a rotating basis. Lead and advice student leaders regarding emergency response. Work closely with University Police Department, Title IX, Survivor Advocacy Services, Counseling Services, and the Housing Leadership Team to respond to emergency crises, assess situations, intervene, or refer, as necessary. Support Cal Poly Pomona Safer Return initiative. Serve as Principal Building Marshall.
  • In relation to emergency response, gather information to assist in coordination of medical transports, police response, natural disasters, and floods.
  • Perform wellness checks on residents.
  • Participate in Community Emergency Response Team (CERT) training, cardiopulmonary resuscitation (CPR) training, Title IX training, and Mental Health First Aid (MHFA) training.

Administrative and Policy Interpretation and Fiscal Responsibilities:
  • Maintains thorough knowledge of and enforces University policy, UHS policy and UHS Housing License Agreement for residential students.
  • As member of the Residence Life team, participates in team planning of a comprehensive residential life program. This includes upholding the departmental mission with the Director of Residence Life; reviewing residential policies and procedures for annual housing agreement (student lease) developing and refining departmental programs (i.e.: leadership training, student conduct, College-Theme Communities, academic initiatives, theme housing and multicultural programs, etc.;) and assisting with the implementation of operations procedures.
  • Responsible for understanding the expectations of professional staff, student leaders, front desk attendants, elected members of individual hall councils for each building/community, Inter-Hall Council (IHC), National Residence Hall Honorary (NRHH), and residential students.
  • To assist in facilitating administrative operations of the department, including room assignments, occupancy reports, resident check-in/check-out, room changes, work requests, equipment check-out, etc. Maintain proper administrative documentation and tracking. Serve on Department and University projects as assigned.
  • Prepare and oversee petty cash funds and recommend purchases for programming development and enhancement.
  • Advise UHS student governance organization's funds for residential programs, events, and community supplies.

Program Development and Student Intervention:
  • Leads assessment of academic, multicultural, personal growth, and community development programmatic needs of residential students through surveys, focus groups and other techniques.
  • Coordinates and monitors residential curriculum.
  • Establishes and maintains cooperative working relationships with residents. Utilizes skills to encourage student success within the portfolio through programs, role modeling and crisis interventions with students and staff.
  • Collaborates with departments on campus (such as the Care Center, Associated Students, Inc., Student Engagement, Leadership and Success, Center for Civic Engagement, Disability Resource Center, Centers for Transformation, Retention, Equity and Empowerment (TREE), etc.) to promote multi-cultural and leadership events on campus and in UHS.
  • Collaborates with campus departments regarding student development, retention, multi-cultural education, health, and academic advancement.
  • Provides moderate support for residents in crisis including connecting them to the campus resources i.e., Care Center, liaison with resident, peers and family; and crisis intervention in potentially stressful and/or dangerous situations.

Leadership Training and Development:
  • In conjunction with the Senior Coordinators of Residential Education and Leadership, the Director of Residence Life and other personnel in the unit, develops pre-service training, development modules and in-service programs for professional and student leaders: Area Coordinators and Resident Advisors, Front Desk Attendants, and Residence Life Interns.

Co-instructs CPU 1236:
  • Residential Leadership course. May serve as lead advisor for residential program council and co-advisor for Inter-Hall Council or National Residence Hall Honorary. Works with Student Engagement Leadership and Success annually to register all residential government and programming bodies.

Committee Involvement (for both University and Department) and Additional Responsibilities:
  • Chairs or participates in a number of university and departmental committees.
  • Serves as liaison with Student Affairs, Administrative Affairs, University Advancement, Academic Affairs departments and the Center for Regenerative Studies.
  • Supports University cooperative efforts that meet the needs of residential students. Assists in supporting University efforts to maintaining a safe, secure, and healthy campus (related to COVID19).
  • Assists in gathering and reporting data and moving forward investigations related to pandemics and public safety & security (such a COVID-19). Assist in additional projects and tasks as needed based on needs of departments and occupancy.

  • Graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
  • Two (2) years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.
  • Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
  • Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

  • Knowledge of safe practices and techniques as they relate to COVID-19 and other diseases.
  • Three (3) years professional full-time experience in student housing, residence life, or a Student Service program is preferred.
  • Master's Degree preferred.
  • Experience in working in a living and learning environment with increased responsibilities in coordinating daily operations of a residence hall and leading a residence life staff.
  • Individuals who have demonstrated interest in building a community which fosters appreciation of inclusion and diversity among residents and staff is required, as are individuals who add vitality, innovation, perspective, and creativity to the program.
  • Experience participating in emergency, on-call capacity high level crisis management, procedures, and follow-up protocols.
  • Applications from individuals in historically under-represented groups based on physical ability, ethnicity, age, gender, religious preference, or sexual orientation are strongly encouraged.
  • General knowledge of the personal and social problems typically encountered by college students preferred. Working knowledge of group dynamics and needs preferred.
  • Ability to relate to the present-day population of college students preferred.
  • Skills in developing and implementing an integrated multicultural perspective in education, cultural, and social programs and activities preferred.
  • Working knowledge of practices, procedures, and activities of a University Housing department preferred.
  • Ability to advise a diverse student population individually and in groups preferred. Ability and skill to co-instruct a class, create a syllabus, and objectively assess progress in work preferred.
  • Ability to read and write at a level appropriate to the duties of the position preferred.
  • Ability to perform arithmetic computations where required preferred

Out of State Work
The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to .
Background Check
Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to .
CSU Classification Salary Range
This position is part of the Academic Professionals of California (APC) bargaining unit 4. The CSU Classification Standards for this position are located on the following site: . The CSU Salary Schedule is located on the following site: . The classification salary range for this position according to the respective skill level is: minimum $4,610 and maximum $6,556 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.
Employment Eligibility Verification
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to .
Child Abuse/Neglect Reporting Act (CANRA)
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at .
Security & Fire Safety
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona's Annual Security Report and Annual Fire Safety Report are available for viewing at: and .
Pay Transparency Nondiscrimination
As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at [email protected] . For more information, go to Employment Notices .
Equal Employment Opportunity
Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement .
Other Notices
For other important employment notices, we invite you to visit Cal Poly Pomona's Employment Notices web page.
Advertised: February 19, 2024 (9:00 AM) Pacific Daylight Time
Applications close: May 13, 2024 (11:55 PM)
To apply, visit
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About Cal Poly Pomona
Cal Poly Pomona consistently ranks among the best universities in the country when it comes to quality education, affordability and career prospects for graduates. As an inclusive polytechnic university, we cultivate success through experiential learning, discovery and innovation. U.S News noted Cal Poly Pomona was eighth most diverse among regional universities in the West and tenth most diverse in the nation. Nowhere else can students ride an Arabian horse, practice on a Steinway piano, bring a new product to market, and build a liquid-fueled rocket.
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