Aquatics Manager, One to One Fitness

Case Western Reserve University, United States

Updated: 4 months ago
Location: Campus, ILLINOIS
Job Type: FullTime
Deadline: The position may have been removed or expired!

POSITION OBJECTIVE

Working with a high degree of independence, the Aquatics Manager is responsible for the day-to-day oversight, management, safety and financial performance of the aquatics department and fitness-related spaces within the Veale Center. This includes, but is not limited to, open swim, swim lessons, aquatics programming, and the daily use, events and services held within fitness-related spaces. Directly responsible for lifeguard and student shift leader staff, pool schedule management and aquatic-related events. Ensure the highest level of professionalism, skill and customer service from our staff. Ensure that patrons experience the professional standards, protocols, results and customer satisfaction expected. Ensure the continual safety of classes, services and spaces, and enforce administrative policies and procedures. Responsible for the safety, upkeep and equipping of the aquatics facility and fitness-related spaces. Work closely with the Fitness Manager, Operations Manager and Senior Director to create, develop and manage aquatics programming and services to increase revenue. Assist in achieving overall participation and sales goals by having a thorough understanding of client, participant and community needs.

 

ESSENTIAL FUNCTIONS

  • Oversee the diverse aquatics staff. Hold them to a high degree of productivity while providing excellent customer service and representing University Fitness Centers as a leader in the industry. Create and maintain schedules and ensure times, events and client sessions are covered. Recruit, hire and develop personnel. Create an environment of collaboration, teamwork and enthusiastic support for the facilities and each other. Hold regular meetings and information sessions and encourage continual education and certification. Maintain a high profile to ensure continuous focus on customer service, quality of the customer experience, and increased customer satisfaction, participation, retention, referrals, and revenue.  Continuously evaluate the level of professionalism, skill and services we are providing. Processing payroll, performance reviews, recommend commendations and administer disciplinary actions. Respond to all questions concerning aquatics services, programs and events in a timely and professional manner. Set an example for others by promoting our facilities, programs and services on social media and in the community. (60%)
  • Collaborate in the development of innovative, revenue-building programs, initiatives, events, and services. Incorporate current industry trends, standards and studies to ensure the highest level of participation, results achievement, and customer satisfaction in the delivery of programs and services. Track open swim, program, service and event participation, and data for measurement of individual and program goal achievement, outcomes, and results. Assist with outcomes focused reports including enrollment, revenue, expenses and other statistics as required based on the identified business plan and program goals and objectives. (15%)
  • Recruit, hire, supervise and schedule the student shift leader staff for the fitness-related spaces. Process payroll, performance reviews, recommend commendations and administer disciplinary actions. Daily monitoring of fitness-related spaces to ensure they are clean, safe and well equipped. Coordinate with appropriate staff and departments for any maintenance, equipment or safety issues. Help develop, implement and oversee Emergency Procedures and Protocols for the aquatics facility and fitness-related spaces. (15%)
  • Assist in the planning, organizing and staffing of aquatics events, programs and services with campus partners and the Department of Athletics. Serve as a public figure at events to promote University Fitness Centers’ services. Create relationships with surrounding communities and organizations resulting in increased awareness, participation, memberships, and revenue. Represent University Fitness Centers as experts in health and wellness and leaders in the health and wellness industry. (8%)

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    NONESSENTIAL FUNCTIONS       

    Perform other duties as assigned (2%)

     

    CONTACTS

    Department: Daily collaboration and contact with the Fitness Manager, Operations Manager and other staff members to ensure high quality service and performance.

    University: Daily contact and interaction with university members and guests, as well as frequent collaboration with the Department of Athletics staff.

    External: Represent University Fitness Centers to outside organizations and the community, as well as throughout the fitness industry.

    Students: Daily contact and interaction with university student members and guests, as well as frequent collaboration and contact with CWRU students for health and wellness initiatives and services.

     

    SUPERVISORY RESPONSIBILITIES

    Responsible for supervising lifeguard and student shift leader staff.

     

    QUALIFICATIONS

    Experience/Education: High school education and 2 years of related experience. Valid lifeguard certification from a nationally recognized organization required. CPR/AED/First Aid certification required. Lifeguard instructor certification preferred. Water Safety Instructor knowledge preferred. One year supervisory experience in the fitness industry required.

     

    REQUIRED SKILLS

  • Demonstrated skills and abilities within aquatics.
  • Strong knowledge of standard practices in aquatics.
  • Demonstrated enthusiasm, passion, high energy, positive and natural motivator for aquatics, exercise and wellness programs.
  • Works independently with a sense of urgency. Works at an efficient pace with attention to detail.
  • Demonstrated leadership, management and staff development experience.
  • Ability to analyze situations and develop solutions.
  • Strong knowledge of principles and best practices of aquatics, exercise and wellness and latest trends.
  • Demonstrated commitment to continued education in the fields of aquatics, exercise and wellness.
  • Exceptional customer service with strong, professional interpersonal and communication skills, both oral (in person, in front of groups, on phone) and written.
  • Demonstrated ability to organize and plan multiple projects simultaneously and under pressure, prioritize, think strategically and complete tasks in a timely manner and meet deadlines.
  • Self-motivated, results-oriented professional with a demonstrated ability to work independently as well as with multiple teams.
  • Proactive approach to potential problems and excellent problem-solving skills. This includes identifying possible safety issues.
  • Ability to establish and maintain professional relationships with student and professional staff, division colleagues and the university community.
  • Ability to deal with difficult people and situations in a professional, compassionate and helpful manner.
  • High level of creativity and ability to meet and anticipate member and guest needs in the area of fitness, exercise and wellness.
  • Strong computer skills including Word, Excel, PowerPoint, Gmail. Must be fluent in the use of spreadsheets, data collection and data analysis.
  • Maintain current First Aid, CPR and AED and Lifeguard certifications.
  • Ability to meet consistent attendance.
  • Ability to interact with colleagues, supervisors, and customers face to face.

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    WORKING CONDITIONS

    Significant time in the pool environment. Ability to perform a variety of physical skills, including but not limited to sitting, standing, carrying, pushing, pulling, reading, sorting, twisting, mopping, walking, climbing, writing, typing, using pool equipment, and more. Ability to move or carry up to 45 lbs. There may be possible exposure to commercial cleaning products. Ability to be flexible with your schedule to assist with staffing needs, events and emergencies.

     

     

    In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.   

     

    Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

     

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