Applications Support Specialist

• Work with customers to resolve software related issues through phone, email, and/or remote or in-person assistance.
• Work with supervisors and vendors on installing and maintaining system, utility, and application software such as:
  • ASU Google/0365 email systems
  • Virtual Desktop Infrastructure (VDI) for labs and off-campus
  • Management of user access for the different software systems
  • Software packaging and deployment

• Other duties as assigned
• Standard operating hours for this position are 8:00 AM – 5:00 PM Monday through Friday. Technicians are required to fit their schedule within standard operating hours, but may occasionally be required to work events beyond these standard hours.

• Must be a currently enrolled student, registered for classes, and in good academic standing.
• Must maintain a 2.0 GPA or higher.
• Basic understanding of computer software and basic troubleshooting ability;
• Ability to work individually and also with team members;
• Must effectively communicate one on one with end users;
• Ability to efficiently manage your time in a fast-paced work environment

• Experience with the following is preferred but not required:
  • Windows OS
  • Mac OS
  • VDI Horizon
  • Software Packaging and Deployment (KACE/SCCM/Intune)
  • Microsoft Office Suite (0365)
  • Computer programming
  • Mobile devices
  • Active Directory Services

• Transport computers and other equipment across campus
• Sitting/standing at a computer during work shift

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, or status as a protected veteran.

In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at [email protected] .