Application Support and Account Management - Coordinator 2

Thank you for your interest in The University of New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin.  The required information is listed below in the job posting.  
You must complete all required portions of the application and attach the required documents in order to be considered for employment.  

Department

Application Support and Training Operations

Job Summary

Job Description

• Manage user account creation process for new and existing LDH employees, including: Active Directory account, Exchange email account, and Internal system access accounts
• Maintains all existing accounts listed above by making updates requested through ticket system.
• Provides technical support by diagnosing technical problems and identifying appropriate solutions through research.
• Runs ad‐hoc reports as needed for LDH management within LMS system.
• Provide backup and support to Application Trainers before, during, and after training events.
• Facilitate LDH webinar process for LDH employees.
• Develops and maintains internal department documentation.
• Adheres to and communicates policies, rules, and regulations relating to technology use.
• Researches educational resources for internal use.
• Manages the Learning Management System content, serving all of LDH.
• Develops and maintains internal department documentation.
• Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees.
• Take lead role with pressing unit matters and work with unit supervisor to address properly.
• Take lead role in training new unit employees.
• Assists in course development of special topics as defined by state officials.
• Audits and updates LMS user account information and runs ad‐hoc reports as needed for DHH management.
• Work with unit supervisor to develop and implement plans for new process implementation.
• Other tasks as directed.

QUALIFICATIONS
REQUIRED:

• Bachelor’s degree or Associates degree with 3 years of professional experience.
• Minimum 1 year of professional experience with user account management.
• Minimum 1 year of professional customer service experience.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Strong verbal and written communications skills and ability to communicate technical concepts to technical and non-technical audiences.

DESIRED:

• Minimum 2 years of professional experience with user account management.
• Minimum 2 years of professional experience delivering exceptional customer service.
• Minimum 2 years of professional experience with LDH information systems or programs utilized by the department.
• Minimum 1 year of experience in managing projects, assignments and competing priorities.
• MOUS, MCT, ACE or other relevant industry certifications.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section. 

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
• Names and contact information of three references;
• Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

See Diversity Statement instructions by clicking this link: https://www.uno.edu/careers/diversity-instructions

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date
This position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

  

References will be contacted at the appropriate phase of the recruitment process.

  

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

  

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer.  We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.