Application Support Analyst (ETS) | Temporary

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

JOB DESCRIPTION:

• Supports a major IT platform/application or multiple smaller platforms/applications utilized by an operating unit to achieve departmental or program objectives.
• Serves as the primary contact for internal inquiries pertaining to resolving issues with application functionality and error resolution, and communicates directly with university customers to understand and resolve issues in an efficient and timely manner.
• With the assistance of external and internal application designers and technical support, troubleshoots and resolves common problems with the system.
• Works with departmental leadership and outside consultants to identify future changes, extensions, and customizations of the system.
• Designs and executes routine system audits to ensure proper functionality of the system, as well as integrity of data being processed by the system.
• Writes ad hoc and routine queries, and creates custom reports for management.
• Ensures system security, including management of user roles and access rights.
• May supervise other staff members. Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• Bachelor's degree and one year of related experience in information technology, OR an equivalent combination of education, training and experience.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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