Allied Health Intermediate Sup

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Characteristic Duties and Responsibilities

Customer Service: Provide total customer focus to meet the needs of every customer, internal and external, including medical staff, laboratory staff, patients, and families. 

Phlebotomy-Technical ability

Has working knowledge of all phlebotomy and workflow processes.  Special procedures, special tests and tubes, difficult draw policy, proficient in the scheduling module if used.    Direct, and assist staff with drawing specimens, specimen processing, and problem solving. Fill in as phlebotomist when necessary due to staffing levels or high work volumes. 

Personnel: Select, evaluate and counsel staff.  Plan, schedule, assign and review work of associate supervisors and staff.  Work with training specialist to coordinate training and competency assessment of staff.  Participate in activities that contribute to professional growth of self and individuals supervised. Monitor unscheduled absences, apply progressive discipline policies, and prepare/consult and conduct or participate in annual performance evaluations. 

Quality Assurance/Regulatory Compliance:  Develop and monitor quality assurance indicators and implement course correction when needed.  Prepare for JCAHO and CAP audits and inspections.  Assure compliance with all safety standards and participate in monthly safety meetings.  Work with DQHI on any and all regulatory issues to ensure compliance ahead of inspection dates.  Respond in a timely manner to all patient safety concerns.

Communication:  Communicate information to Phlebotomy staff, testing laboratories, and Phlebotomy Manager.  Initiate and participate in daily huddles.  Conduct/participate in ?project? staff meetings.  Participate in meetings with Lab Manager and other Supervisors.  Schedule associate supervisor on-call assignments for weekends and holidays, taking assignments if staffing mandates.

Planning:  Participate in planning for and implementing new work processes, including testing and training for new computer system implementation.  Maintain current in all Pathology/Michigan Medicine computer systems. Contribute ideas and help implement changes such as workflow reorganization.

Monitor the use of equipment and maintenance of equipment when needed. Coordinate operations with other departments in regards to projects and laboratory standardization.  Develop and maintain policies and procedures in the document control system.

              Professional Development:  Attend HRD courses, in-services, and/or meetings that contribute to professional growth.