Advising Assistant (Student Services Coordinator)

ACADEMIC SUPPORT (KO-ACSP-IUKOA)

Department-Specific Responsibilities

• Provides reception for OSSA.
• Provides data monitoring support for the School of Nursing & Allied Health (SNAHP) advising center.
• Performs clerical tasks that support advising/student success initiatives across campus.
• Responsible for student-facing support for the Office of Student Success and Advising.
• Maintains databases to help advisors and SNAHP leadership review progress of applicants and students admitted to programs.
• Serves as primary proctor for TEAS exam administration for nursing administration and provides training to secondary proctors.
• Provides support to the Testing Support Specialist by assisting with administering tests and monitoring testing processes in the campus testing center.
• Processes AAR course exceptions and waivers as approved by General Education Committee and academic deans.
• Assists OSSA department with new student orientation programming, including documentation of student progress in orientation steps, coaching new admits through preparation steps, and provides check-in and registration support at enrollment events.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. 
• Attends front desk, answers phones and emails, and delivers messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, provides information, secures space reservations, schedules plans meetings, and provides necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• May assist with orders or creations of promotional materials for student organizations or departmental needs.
• May provide guidance to other Student Services Coordinators.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

• Bachelor's degree

WORK EXPERIENCE

Required

• 2 years in office environment, higher education, or related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Demonstrated ability to maintain confidential information
• Demonstrated customer service skills
• Commitment to working with people of diverse backgrounds and demonstrated cultural competency

Preferred

• Ability to work independently and accurately with minimal supervision

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Kokomo, Indiana

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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Telephone: 812-856-1234