Admissions Assistant

Job Posting Title:

Admissions Assistant

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Hiring Department:

Jack S Blanton Museum of Art

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

19

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly’s monumental work of art, Austin, in 2018, and redesign of its grounds by Snøhetta in 2023, and the exhibitions and educational programs that define the museum’s role in the community.

There is even more to come for the Blanton and the thousands of school and university students and visitors we serve.  With a proven track record as a museum that is deeply relevant, and where education is embedded into everything we do, we have put The University of Texas at Austin, and the city of Austin, on the forefront of the visual arts.

Benefits eligible Blanton Museum of Art staff enjoy the same competitive benefits, programs and services offered to the University of Texas at Austin employees.  Blanton staff also have access to complimentary admission to the museum, access to selected museum events, and a 20% discount at the Museum Store. 

The Blanton is home to a vast array of roles matching a wide range of interests and talents.  No matter the staff position at the Blanton, all contribute to the preservation of culture and history for the entire community.  We invite you to view and apply for this professional opportunity.

Purpose

The Part-time Admissions Assistant is responsible for assisting in the successful operations of the Visitor and Volunteer Services Department while delivering exceptional customer service to all museum visitors.  The Admissions Assistant is a key team member and is tasked with checking in visitors to the museum, selling admission tickets and memberships on site, and providing basic museum information to visitors.  Additional duties include compiling deposits and reporting.  This position reports to the Manager of Visitor and Volunteer Services.

Responsibilities

• Create a highly positive experience for museum visitors that is conducive to repeat visitation, membership conversion, and positive word of mouth for the museum.

• Check in museum visitors (individuals and groups) and sell daily admission tickets and upsell memberships.

• Process credit cards and coupons, ring up cash, and issue change.

• Generate proactive sales efforts.

• Proactively and warmly welcome visitors, respond to questions, and offer guidance.

• Resolve general complaints from visitors and members in person, online, or by email.

• Stay abreast of current and upcoming exhibitions, programs, and marketing campaigns. 

• Collaborate with other museum departments to promote membership and actively invite and encourage guests to become members.

• Assist with daily accounting, including compiling deposits for museum’s finance department.

• Develop and provide admissions and attendance reports.

• Answer telephone and handle messages for the department.

• Assist with supervision of work study students or museum volunteers as needed.

• Help maintain inventory of printed information and marketing materials, and ensure signage is properly placed.

• Other related functions as assigned.

Required Qualifications

• High school diploma or GED

• Must be able to work a Wednesday through Sunday nonstandard work week. Holiday hours may be required. Additional hours may be required during peak periods and museum events.

• 1 year demonstrated experience with clerical functions to include: ticketing systems, constituent database, cash register or point of sale equipment.

• Experience in a position that requires a high degree of accuracy; detail oriented.

• Must enjoy working with public and display strong customer service skills.  Ability to be courteous while confidently enforcing museum policies with all visitors.

• Promotes a collaborative climate that recognizes, celebrates, and rewards differing view points.

• Demonstrates cultural sensitivity in communicating with colleagues and visitors of various backgrounds.

• Skilled in the use of PC or Mac computers and basic office software (MS Word and Excel).

• Strong, pro-active communication and interpersonal skills (both verbal and written).

• Works well with interruptions and can multi-task.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree or higher in Art, Art History or Business.

• More than the above 1 year demonstrated experience with clerical functions.

• Experience with Altru database and ticketing system.

• Customer service experience in a box office, hotel, museum or theater.

• Art museum or K-12 teaching experience.

• General interest and knowledge of the arts, Austin, and UT.

Salary Range

$15.00/hour

Working Conditions

• Requires working with the public.

• May work around standard office conditions.

• Repetitive use of a keyboard at a workstation.

• Must be able to separate ticket stock as needed.

• Requires remaining in a stationary position for extended periods of time.

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.