Admissions Assistant and Tour Guide

Posting Details
Student Title Classification Information

Quick Link	https://chapman.peopleadmin.com/postings/34054
Job Number	SE34624

Position Information

Department or Unit Name	Dodge College- Admissions
Position Headcount	10
Position Title	Admissions Assistant and Tour Guide
Academic Year	Summer 2024
Term or Semester	Summer
Is this Role for an Undergrad or Grad Student?	Either Grad or Undergrad is Fine
Anticipated Pay Range	$16.00 - $16.50
Pay Range Information	Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?	Orange
Approved Supervisor	Danielle Chartier
Supervisor Email	[email protected]

Scheduling

Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx )

Desired Start Date	06/03/2024
Projected End Date	08/25/2024
Average number of hours per week	Up to 19 Hrs

Position Summary Information

Job Description Summary	The Dodge College Admissions Assistant & Tour Guide is often one of the first faces that prospective students and family will meet and can make a lasting, positive impact on a future student. This position provides general admin/office support to the Dodge College Admissions team and great customer service to prospective students and families. They will also lead and guide in-depth tours of our facilities and speak about our programs and the admissions process.
Responsibilities	The Admissions student staff are representatives of Dodge College that assist both undergraduate and graduate prospective students and families with a positive, helpful attitude. This includes certain responsibilities such as: Answering emails, phone calls and assisting visitors to the Admissions office or other areas of Dodge College and Chapman University. They are responsible for any basic office duties or related admissions duties as assigned. They will also be required to learn and know the application process, admissions requirements, and deadlines, as well as having extra knowledge of Chapman and Dodge College to help answer questions from prospective students. Being responsible for learning and memorizing all aspects of Dodge College in order to give in-depth tours that include facility and program information, as well as their own experiences. Assist with larger group tours, special events, and VIP guests as needed. Being required to assist with prospective student outreach events such as, but not limited to, Preview Day and Discover Chapman Events, that may take place outside of regular office hours such as a weekend day or a weekday outside of regular business hours. Being able to physically attend all required monthly student staff meetings, which may take place outside of business hours during week days.
Required Qualifications	Must maintain a professional appearance during shifts and a positive attitude when interacting with others. Must possess competent computer skills and actively utilize both email and phone etiquette. Must come to work on time, be well organized, dependable, and have strong oral & written communication skills, as well as strong interpersonal skills. Enjoy being a great storyteller and good at public speaking. As a tour guide, you will be standing and walking for upwards of two hours and may occasionally be utilizing the stairs for tours. This position may also require walking between Dodge College and the main Chapman University campus to help transport guests. English proficiency is a must, but it does not need to be the native language. Must be available to work during Summer (June-August) and remain employed through the Fall semester.
Desired Qualifications	Have at least 10 hours of availability within business hours: Monday – Friday, 8am – 5pm (including availability during at least 2 tours per week, 8am-11am). Past customer service, receptionist or tour guide experience strongly preferred, but not required. At least one full academic year (August-May) left at Chapman University strongly preferred. Federal work study preferred, but not required. Adaptable and capable of improvisation.
Special Instructions to Applicants	This position is open to Dodge students only.

Budget Information

Is Federal work-study required?	With or Without FWS