Admissions & Applications Coordinator-International Lead (Hybrid)

   

About the College, School, or Department

The Cornell SC Johnson College of Business is a leading institution at the intersection of people, business, and technology. The three renowned business schools are: Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. —we're shaping the future of business education. With 244 research faculty, 44,000 alumni, and 3,300 students, we offer unparalleled resources and cross-disciplinary programs.

About the Office or Unit

Join the transformative Cornell SC Johnson College of Business, where the Samuel Curtis Johnson Graduate School of Management pioneers graduate business education. With seven MBA programs across global hubs and advanced MPS and MS in Business Analytics offerings, our award-winning faculty provide immersive learning experiences.  Enrollment representatives within Cornell’s colleges, schools, and units regularly collaborate and partner with the Enrollment Division to accomplish the University’s enrollment goals.

The Admissions & Scholarship team at the Samuel Curtis Johnson Graduate School of Management is charged with attracting, selecting, and matriculating the highest caliber of diverse students in the MBA (Master of Business Administration) program.

The Opportunity

Reporting to the Director of Operations for Admissions and Scholarship, the Admissions and Application Coordinator-International Lead serves as the initial point of contact for prospective students interested in Johnson’s Two-Year Residential MBA program. In the role, you will contribute to the enhancement of the application process and the student enrollment experience for Two-Year applicants. Specifically, the Admissions Application Coordinator-International Lead is responsible for maintaining accurate application records in Salesforce, ensuring that applications are prepared for committee evaluation according to strict deadlines.

As the Admissions and Applications Coordinator-International Lead, you will:

• Provide a high level of personalized service to inquiries and applicants.

• Demonstrate comprehensive knowledge of application requirements, admissions policies, academic programs, career resources, and student activities across all Residential MBA programs.
• Educate prospective students on program options by conducting pre-application consultations and connecting them with relevant university stakeholders.
• Actively engage prospective students from inquiry to application submission via phone, email, and through participating in monthly online “Ask Admissions” chats.
• Serve as a primary contact and subject matter expert for our international student population and assists with processing student visas.

Hours and Location

This hybrid position includes four days on the Ithaca Campus in Sage Hall and one day remote. Core business hours are Monday through Friday, 8:00 AM-4:30 PM, with the expectation of flexibility for coverage of occasional evening or weekend recruitment events on campus, sometimes resulting in overtime pay.

Success Factors

• Your work is detail-oriented, highly organized, and anticipatory based on understanding and leveraging processes and tasks on strict timelines.
• You are a collaborative team player who isn't afraid to ask for help when needed, and you notice when you jump right in to help the team without being asked.

• You have excellent customer service skills, including effective prioritization, communication, and follow-up.
• You interact very positively, authentically, and professionally with your teammates and customers, including faculty, staff, and students.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Experience incorporating the perspectives of multiple communities, including communities of color. 
• Experience working with diversity, equity, inclusion, and wellbeing programs. 
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds. 
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
• Associate degree with at least 2 to 4 years of relevant work experience.
• Ability to prioritize multiple tasks and maintain high level of confidentiality and professionalism.
• Ability to anticipate the needs of applicants aligned with the goals of the office and think critically and creatively about process solutions.
• Ability to take initiative on issues, pay close attention to detail, employ good judgment and decision-making abilities, possess excellent oral and written communication skills, and can work under pressure to meet time-sensitive deadlines.
• Must possess strong customer service skills and be detail-oriented.
• Must exhibit strong interpersonal skills, have a positive disposition, and be organized, resilient, and enthusiastic.
• Proficient in all Microsoft Office applications: Word, Excel, Outlook, and Power Point.
• Must have experience and be comfortable using a CRM and office software technologies.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• A Bachelor’s degree or equivalent with at least one to two years but less than five years of admissions experience.
• Previous experience using admissions CRMs and technologies such as Salesforce, PeopleSoft, Hobson’s ApplyYourself, Linvio, Sumo, and Image Now systems.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay .
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards .
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.

   

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information .

  

University Job Title:

Student Services Asst IV

Job Family:

Student Services

Level:

D

Pay Rate Type:

Hourly

Pay Range:

$23.50 - $27.67

Remote Option Availability:

Hybrid

Company:

Endowed

Contact Name:

Carolyn Chow

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates .

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Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected] .

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected] .

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected] .

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-05-07