Accounts Receivable Collection Specialist

Updated: 27 days ago

16-May-2024

Financial Administration

65782BR


Position Description

Financial Administration (FAD) is dedicated to advancing Harvard University’s teaching and research mission by stewarding its resources; providing support, guidance, and consultation; ensuring compliance with University and federal guidelines; mitigating risk; pursuing operational excellence; and promoting the financial health of the University.

The Central Accounts Receivable department of FAD supports approximately 100 University departments and works as a collector/customer service representative to provide quality customer service to internal and external customers. The Collection Specialist is responsible for the payments and collections of all central AR per the policy, following state & federal debt collection regulations and laws.

Typical duties include:

  • Collection of the outstanding accounts receivable
  • Apply payments on customer account from all sources of payment types (credit card, lockbox, and wire)
  • Research unidentified and unapplied payments on accounts receivable accounts
  • Identify overpayments to refund
  • Process credit card payments for customers and assist with portal payment inquires
  • Process the billings and distribute or mail them as directed
  • Assist with and provide trainings for new Oracle AR users
  • Set-up customers inside of the accounts receivable system
  • Aging’s review and reporting
  • Provide excellent customer service to both the internal and external customers, including researching and supporting, and act as intermediary between the school and the customers
  • Handle the phone and email inquiries received from customers
  • Bad debt processing
  • Constant review of the processes for any improvements and efficiency
  • Other accounts receivable tasks as assigned

Basic Qualifications


  • High school degree or equivalent
  • Collections experience required
  • 3+ years of related financial, customer service experience

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

  • Attention to detail, strong organizational and diplomacy skills, and ability to negotiate are required
  • Must possess a strong service-oriented approach, discretion in handling confidential matters, flexible, and stress tolerant 
  • Excellent judgment, interpersonal, verbal, and written communication skills
  • Ability to multitask, work independently, and as part of a team in close and rapidly changing environment
  • Accounting or finance coursework beyond high school preferred
  • Experience in higher education is a plus
  • Experience with Microsoft Office applications and Oracle is a plus

Working Conditions

  • Work is performed in an office setting.

Additional Information

Please provide a cover letter with your application.

Please note: 

  • Harvard University requires pre-employment reference and background screening. 
  • We are unable to provide work authorization and/or visa sponsorship. 
  • This position has a 90-day orientation and review period. 

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Accessibility: 
Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department. 


Work Format Details

FAD actively supports hybrid work where business needs allow. This position has been designated as a Partially on-site position. During training, you will be on-site 2-3 days per week. Once training has progressed, you will be on-site 2 times per month. While this position is partially on-site, additional travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
 


About Us

More about FAD:
Within and across the University, we aim to be exemplary colleagues, trusted partners, valued advisors, and agents of positive change.

Within our own community, we aspire to: 

  • Engage with respect, honesty, and integrity 
  • Cultivate equity, diversity, inclusion, and belonging 
  • Welcome innovation, collaboration, and flexibility 
  • Enjoy our work, grow professionally, and aim for the extraordinary 

Learn more about Financial Administration (harvard.edu) and our eight reporting units. (https://finance.harvard.edu/) 


Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Department Office Location

USA - MA - Cambridge


Job Code

400103 Accounting Assistant V


Work Format

Hybrid (partially on-site, partially remote)


Department

Office of the Controller


Union

55 - Hvd Union Cler & Tech Workers


Pre-Employment Screening

Education, Identity


Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.


EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.


LinkedIn Recruiter Tag (for internal use only)

#LI-AS1



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