Account Follow Up Representative
Join the transformative team at City of Hope , where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
The successful candidate:
REMOTE POSITION
Hours: Monday- Friday; 7am - 3:30pm Central Time Zone
The Account Follow-up Rep (AFR) is accountable for understanding and reconciling insurance practices (contracted/non-contracted) and is responsible for the reimbursement and/or resolution of patient or insurance (hospital or physician) account balances by utilizing complete follow-up tactics, working accounts to maximize reimbursement in any of the following areas:
Insurance Account Follow-up (hospital or physician)
Self-pay Account Follow-up focusing on the collection of the patient responsibility portion left by insurance leveraging assistance programs and tools. This area includes the inbound call center.
Administration of financial programs supporting the patient with medical balances such as Financial Assistance, Co-pay Assistance, Free Drug, Drug Replacement, etc.
Minimum Job Qualifications
Education: High school diploma/equivalent or passed proficiency exam
Experience:
3 years of A/R experience in a hospital or physician healthcare setting
insurance verification experience IS A MUST
insurance and self-pay healthcare collections/billing
Experience with account reconciliation and balancing
EPIC is a plus
Knowledge, Skills, Abilities:
Solid knowledge of medical terminology, ICD9 codes, CPT/HCPC’s codes. Familiar with Medicare Bad Debt laws and requirements, and Fair Debt Collection Laws
Understanding of insurance contracts and reimbursement methodologies. Ability to interpret EOBs and navigate patient insurance policies
Knowledge of collection agency work, probate courts and its requirements, and bankruptcy laws and regulations
Advanced written and verbal communication skills
Proficient with technology, spreadsheet management skills, with the ability to analyze trends.
Excellent organizational skills, ability to manage multiple priorities and responsibilities
Outstanding customer service skills
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here .
To learn more about our comprehensive benefits, click here: Benefits Information
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