Access Services Library Technician

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Primary responsibilities are providing customer service at the Access Services desk in Richter Library, assisting patrons with services, and finding library materials.  Primary responsibilities include oversight at the desk, supervising students, and ensuring referrals to library services, especially services in the Learning Commons.  Additional responsibilities include welcoming patrons and guests, collecting the requested books from the stacks (“paging”), and participating in library opening or closing duties. Additional responsibilities include ensuring safe building operations and consistent excellent customer service experience for patrons and resolving patron account issues.  Assist the night supervisor in maintaining a scholarly atmosphere within the library building.  This position may assume responsibility for opening or closing the library as well as overall building responsibility when a supervisor is not on duty.

This regular, full-time position may be required to work during any of the library operations hours, which are Monday through Thursday, 7:30 a.m. to 2:00 a.m., Friday, 7:30 a.m. to 10:00 p.m., Saturday, 10:00 am to 10:00 pm, Sunday, 10:00 am to 2:00 am; and 24/7 during End of Semester Exam periods.  During shortened and summer hours, the schedule varies. This position is slated to work Tuesday through Thursday from 12:00 p.m. to 8:00 p.m. and Friday and Saturday from 2:00 pm to 10:00 pm, but is subject to change as needed by the department.

ESSENTIAL DUTIES & RESPONSIBILITIES (include percentages of time)

Access Desk Responsibilities (60%)

• Supervision of services & staff at the Access Services Desk.
• Coordination of referrals and support to the Learning Commons Services.
• Publish and analyze patron records with overdue fines.
• Maintain helpful and supportive customer service behavior with all library customers.
• Serves as a contact for staff and patron problem resolution.
• Communicate frequently and effectively with all university staff, faculty, and administrators in a timely manner regarding procedures, policies, and other necessary information.
• Monitors workflow and establishes priorities as needed.
• Assists with coordinating staffing assignments.
• Check in/out, and renew library, ILL, and course reserve materials.  Maintain headcounts and paging workflow.
• Issue and update library patron permits/passes and Temporary CaneIDs.
• Answer questions regarding circulation procedures and patron accounts, records, and transactions.
• Monitor library entrance and public areas to ensure that patrons follow library policies.
• Negotiate situations involving fines, encumbrances, claims returned, or other problems that patrons have.
• Assist with library opening duties. Maintain clean organized working areas.
• Instruct and assist patrons with library equipment (e.g., copy machines, microfilm readers, AV, etc.).
• Implements, interprets and enforces departmental, library, and university policies and procedures as directed by supervisor and library administrators.
• Ensure that the library entrance and the Access Services desk are neat and equipped with the necessary supplies.
• Reports facilities complaints to the Facilities Manager or other appropriate departments. Reports security problems to Public Safety.

Other duties as assigned (30%).

• Assist with stacks maintenance, course reserves, ILL, and other library activities as assigned.
• Participate in library committees and teams as needed.

Assist with Administrative Duties (10%).

• Monitor supply levels and order supplies as necessary.
• Perform clerical duties, such as sorting mail, and answering phones.
• Process credit card payments for visitor passes.

Communications, Relationships, and Service (No percentage required.  Responsibility should be incorporated in total performance)

• Establish effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information.
• Attend departmental meetings and writes reports as required.
• Participate in library committees and task forces as needed.

Percentages may vary depending on service and operational needs of the department and Richter Library.

WORKING RELATIONSHIPS

• SUPERVISION RECEIVED

This position reports to the Director of Access Services & Learning Commons.

• SUPERVISION GIVEN

This individual assists in the supervision of student assistants on an occasional basis in the absence of supervisors.

• LEVEL OF CONTACTS

The individual works with all levels of University and Library staff including faculty, administrators, staff, and students as well as alumni and community users.  Within the library, this individual works with all levels of library faculty and staff as well as student employees.  In all contacts, the incumbent is expected to be professional and courteous.

QUALIFICATIONS (Education, Experience, Skills, Training, etc.)

• Bachelor's degree.
• Three years of related experience required. Any relevant education, certifications and/or work experience may be considered.
• Typing skills of at least 25 wpm.
• Experience with Microsoft Office or equivalent software including Word, Excel, and Outlook required.
• Strong written and oral communication skills.
• Customer service skills required.
• Must be able to lift 30 pounds, push 50+ pounds and reach while on a stool.

Preferred

• Experience with maintenance of library collections.
• Fluency with Ex Libris Alma / Primo library systems platform.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A4