Academic Success Coordinator I

This position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment.

Salary Range: $43,001/year or higher, commensurate with experience and/or education

JOB SUMMARY 

The Academic Success Coordinator I provides proactive and holistic academic and career advising to prospective, new, transfer, continuing, and re-admitted students in assigned caseload.

DUTIES 

• Provides academic advising to all new and returning students and develops individualized programs of study for each student
• Creates official degree plans for current students and meets with prospective students to help provide unofficial academic planning
• Advises students in career exploration, networking, and job-seeking strategies and promotes career fairs for internships and job searches
• Provides preliminary evaluation of transcripts and submits articulation requests for the respective college
• Serves as a student advocate and assists students by making appropriate referrals to financial aid, Student Business Services, Learning Support, Counseling Services, and other campus services
• Maintains continuous communication with students via email, telephone, and in person. Runs communication campaigns in venues, such as EAB, and supports efforts with the Early Alert and Mid-term grades for assigned caseload
• Trains students on how to use advising tools, degree audits, and course prerequisites and serves students on academic probation
• Supports retention and timely graduation efforts for college and UHD students
• Assists with First Time in College (FTIC) and transfer orientation sessions
• Participates in on-campus recruitment and registration activities with Houston area community colleges, high schools, and community events
• Contributes to advising, graduation, and career workshops/events as a co-facilitator
• Participates, attends, and assists with pre-commencement and commencement ceremonies/activities
• Maintains a strong, positive, and collaborative relationship with the College leadership, Enrollment Management, and Faculty

MARGINAL DUTIES

• Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES 

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Strong interpersonal skills and proven experience working with students, parents, faculty, and staff
• Excellent computer proficiency (MS Office Word, Excel, and Outlook)

Abilities:

• Strong ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary student service
• Proven ability to work with higher education software systems, analyze data, produce reports, and implement systems to monitor and manage staff productivity
• Commitment to serving a representative and diverse faculty, administrative staff, and student body

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location:

• Works in an office environment or at off-campus locations for recruitment and advising events

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• The position is physically comfortable; the individual has discretion about walking, standing, etc
• The work environment involves minimal exposure to physical risks
• Typical work occurs during business hours Monday through Friday however, this position may require flexible hours as needed to include evenings and weekends serving students in virtual, on-, and off-campus
• Complies with all UHD and UH system policies and procedures

EEO/AA

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of one (1) year in academic advising or student support experience within higher education

License/Certification:

• None required

PREFERRED QUALIFICATIONS 

• None

About University of Houston Downtown

Celebrating its 50th anniversary in 2024, the University of Houston-Downtown (UHD) is the second-largest university in Houston and has served the educational needs of the nation’s fourth-largest city since 1974. As one of four distinct public universities in the University of Houston System, UHD is a comprehensive, four-year university led by President Loren J. Blanchard. Annually, UHD educates approximately 14,000 students, boasts more than 66,000 alumni, and offers 45 bachelor’s degrees, 12 master’s degrees, and 19 online programs within four colleges: Marilyn Davies College of Business, College of Humanities and Social Sciences, College of Public Service, and College of Sciences and Technology. UHD has one of the lowest tuition rates in Texas.

U.S. News and World Report ranked UHD among the nation’s Best Online Bachelor’s Programs for Applied Administration and Best Online Master’s Programs in Criminal Justice, as well as a Top Performer in Social Mobility. The Wall Street Journal/College Pulse ranked UHD one of the best colleges in the U.S. for its 2024 rankings, with notable distinctions:  No. 1 for diversity (tied) and No. 3 for student experience. TheStockWatcher.com called UHD a “notable institution providing high-quality online MBA programs. … UHD ensures that its graduates are well-prepared to succeed in their chosen career paths.”

UHD is one of the four distinct and separate components of the University of Houston System, which also includes the University of Houston, University of Houston-Clear Lake, and University of Houston-Victoria. Instructional Sites operated by UHD are University of Houston-Downtown Northwest, University of Houston-Downtown at Lone Star College Kingwood, and University of Houston-Downtown at Lone Star College CyFair.

The University is designated as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military Friendly School. For more information on the University of Houston-Downtown, visit uhd.edu.

The University of Houston - Downtown is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law.