Academic Success Coach

Bryant & Stratton College, United States

Updated: about 2 months ago
Location: Richmond, VIRGINIA

Description

Position Status: Non-exempt

Work Hours:  Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To: Student Services Manager/Dean of Student Services

Location: Orchard Park, NY

Position Summary:

The primary function of an Online Success Coach is to build a personalized relationship during the enrollment process.  The Online Success Coach assures that academic enrollment steps are completed.  Enrollment steps may include high school verification, transcript evaluation, orientation and session attendance.  Additionally, the Online Success Coach uses experience and knowledge of coaching philosophies to assure successful student transition and that college policies for enrollment and registration are followed.

Essential Duties and Responsibilities:

  • Goals: Meet and maintain retention and conversion metrics dictated by projected budgetary enrollment. 
  • Urgency: Responds timely, empathetically and accurately to student inquiries and coaches students to develop skills related to time management, follow through, and goal achievement.  Focuses on reconciling concerns with appropriate urgency.  Develop action plans for success related to first term retention.
  • Transition Metrics: Work in partnership with assigned groups of associates, admissions representatives, financial aid advisors and instructors to assure that students are coached and guided closely through the enrollment process.  Provide excellent customer service and support services to the student to help increase campus retention and graduation rates. 
  • Proactive Outbound Contact: Maintain regular and consistent direct and proactive contact with students through calls, emails, and other contacts.  Overcome student objections to ensure continued persistence through the enrollment process.
  • Documentation: Prepare/maintain accurate records and ensure proper documentation in the CRM databases.  Complete all paperwork in a timely manner. 

    • Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

    Qualifications:

    • Bachelor’s degree from an accredited institution  
    • Two-three years of experience in customer service and sales
    • Internet savvy, proficient with Microsoft Office products
    • High volume phone contact.

    Preferred qualifications:

    • Master’s degree
    • Experience with Banner

    Salary: $45,500 ($21.87 per hour)

    This position is eligible for overtime.

    Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

    Apply today for immediate consideration.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.


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