2024 Summer Worker, Department of Information Technology

The Summer Worker position is an IT Technician who must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to help build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
You will assist IT Services Staff with Job duties as needed and Help all Student/Staff/Faculty with Computer issues as a first response Service desk.
***This is a temporary staff position for the Summer 2024 semester. ***

Job Description

Duties and Tasks:

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar or related or a logical assignment to the position. Management may require incumbents to perform duties other than those contained in this document.

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Take phone calls and enter helpdesk request.
• Escalate requests to appropriate teams
• Able to lift and 25lbs

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent problem solving and troubleshooting skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Must be proficient in Microsoft Word, PowerPoint, and Excel
• Outstanding organizational and time-management skills
• Software & hardware maintenance and testing capability.
• Basic knowledge of networking principles and operating systems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Customer-service focus.
• Multitasking in a dynamic fast paced high stress environment.
• Hands-on problem-solving ability.

EDUCATIONAL REQUIREMENTS / QUALIFICATIONS:

• High school diploma, associate degree or above in computer science, information systems, or related a plus.
• CompTIA A+ or greater a plus
• Prior experience working on Helpdesk, in IT, or similar technical function is helpful.
• Currently enrolled Saint Leo student

ENVIRONMENT: 

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee must regularly communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe, and assess. The employee must occasionally lift 25-50 pounds unless otherwise specified in the job description.

NOTICE:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success.

Why Work at Saint Leo?

What it’s Like to Work Here:  Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world.  Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center

*Eligibility based on meeting required service period