Warden - Murano Hall

Job Purpose

Do you have excellent communication and interpersonal skills? Are you passionate about student experience? Are you currently or will you soon be a student or staff member at University of Glasgow?

We are seeking applications for a (live in) Student Life Warden. This position is a fixed term contract for 9 months initially but can be extended, covering Murano Street Student Village (MSSV). MSSV is based in the west end of the city close to Queen Margaret Drive, the site hosts 1175 undergraduate students.

This is an excellent role for a motivated and enthusiastic individual. This role would suit an outgoing people person who works well within a team and thrives in a role which requires supporting and mentoring a team.

This is a great opportunity to lead a dynamic team of Residence Assistance student volunteers and build a robust team responsive to the needs of the MSSV student residents. This role will develop your leadership skills, strengthen, and enhance your existing skills in communication and will enable you to build a strong CV that reflects your ability to work within a diverse team. You will be line managed by the Student Life Manager.

Only full time registered or prospective University of Glasgow students or employees of the University of Glasgow are eligible to apply.

Main Duties and Responsibilities

1. Responsible for overseeing behaviour and welfare of students at MSSV.

2. To be a first point of contact in relation to behaviour and welfare on site.

3. To mentor, train and support student volunteers to create a robust Residence Life Team.

4. To play a key role in the design and delivery of the Residence Assistant annual training program.

5. Facilitate regular team meetings and supervision to support development of team.

6. To manage and plan team rotas and ensure the site has adequate accessibility to the Residence Life team and to provide cover for ‘on call’ duties if needed.

7. To keep in regular contact with your line manager and attend regular training and team meetings.

8. To work closely with the MSSV site and accommodation teams.

9. To work closely with Central Residence Life team, University Safeguarding and Security Teams

10. To keep in regular contact with and build strong communication structures between your Resident Assistants team and the Site Management team.

11. To build strong working relationships Security teams.

12. To be aware of the differing escalation routes and feel confident in knowing how, where and when to escalate issues.

13. To be up to date with the Residence Life Handbook, the Site A-Zed as well as be familiar with the Residence Contract terms and conditions, University Policies and Disciplinary Code and to ensure appropriate discipline is maintained within the residence alerting appropriate others when needs dictate.

On-call and serious or emergency situations

14. Respond appropriately to emergency or serious incidents, (such as student death, mental / physical health crisis or hospitalisation) and ensure that Emergency services, Health and Welfare Team, Safeguarding and Security team are informed.

11. Provide short-term cover to other Wardens to cover sickness and annual leave.

12. Carry out such other duties as the Line Manager may allocate to them from time to time.

Knowledge, Qualifications, Skills and Experience

Knowledge & Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role OR Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role.

A2 Knowledge and understanding of experiences of students living in halls of residence or young people living away from home for the first time.

A3 Knowledge of how mental health and wellbeing impacts young people.

A4 Knowledge of how to use Office 365 software.

A5 Knowledge of the role social media platforms play in University life.

Desirable:

B1 Understanding of University of Glasgow and external support services.

Skills

Essential:

C1 A proactive flexible and enthusiastic approach to work.

C2 Self-motivated with the ability to work as part of a team or unsupervised.

C3 A creative problem solver able to work on own judgement and initiative.

C4 Outstanding communicator and skilled in building strong working relationships.

C5 Capacity to reflect, respond objectively and escalate when appropriate.

C6 Efficient and organised able to plan and prioritise.

C7 Skilled in delivering both written and verbal information in a manner that promotes understanding, inclusivity and builds positive relationships.

C8 Skilled in managing conflict and comfortable enforcing guidance and sanctions.

Experience

Essential:

E1 Experience in people management, coaching, training, mentoring or providing guidance and direction to adults, young people or peers.

E2 Experience in managing a diverse workload and competing demands.

Terms and Conditions

Salary will be Honorarium and Rent Rebate.

This post is fixed term for 9 months in the first instance and part-time (9 hours per week), term time only. Flexibility is required.

In addition to planned hours you will be expected to cover any gaps in your team rota and be available for emergency situations as and when necessary (this includes unsociable hours and requires being on call).

Any requests to be absent from your site must be approved by your Line Manager.

Wardens may be required to be on duty on a rota basis and the on-call shift is from 6pm – 8am the following morning (this varies from site to site).

All appointments are conditional on all financial accounts with Accommodation Services being up to date by 31st May of current year of employment.

Only full time registered or prospective University of Glasgow students or employees of the University of Glasgow are eligible to apply.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.