User Researcher (Fixed Term)

Are you looking for a user research role that gives you the opportunity to be part of a large transformation and make your mark on an organisation rooted in history? The University of Cambridge is looking for a User Researcher. 

Who you'll be working with 

We're part of the Product and Service Design Division along with experts in UX and service design, data science, business analysis and product management. We work closely with content designers, product managers and delivery managers from Cambridge's University Information Services as well as subject matter experts across the University. 

What you'll be working on 

Your work will be split across related workstreams: 

Re-platforming and content rationalisation 

The University of Cambridge are undertaking a major redesign and re-platforming programme for our external websites (cam.ac.uk). A big part of this redesign is content rationalisation - the slimming down of our content so that it is ready for the future platform. This will involve working with teams across the university to build a user first approach to all our content. 

Cambridge Web Agency (CWA) 

CWA is a proposed, in-house agency which will deliver websites for the University of Cambridge. CWA will aim to meet the website needs of the institution whilst continually improving the web estate, with responsibility for the overall user experience. This next generation web agency will have accessibility, inclusion and sustainability at its core. The agency will define a new model for how Cambridge organises and structures our many websites and establish improved online publishing processes for content within those websites. A key deliverable of the agency is developing our future platform moving from a website built around business units to a website focused on user journeys. 

What you'll be doing 

• Planning and carrying out discovery research to inform the design of user journeys that may span multiple websites, as well as the design of individual websites.
• Measuring website usage and usability using a mix of moderated and unmoderated tools and techniques, to inform the iterative design and optimisation of websites.
• Collecting and analysing ongoing user feedback and analytics data on live websites, to assess what is working well and less well for users and to identify key areas for improvement.
• Conducting research with content creators and editors, to ensure their needs are met and their experience is optimised.
• Designing and carrying out other research with user and stakeholder groups in line with the changing needs of the workstreams you are assigned to. 

This project requires experience of end-to-end user research (discovery through testing of concepts, prototypes and live services), as part of multi-disciplinary agile teams. As User Researcher you would be responsible for designing and executing research for re-platforming, content rationalisation and Cambridge Web Agency, as part of your multi-disciplinary delivery team and with coaching and support from Senior User Researchers. Experience working closely with content specialists, as well as designers, would be ideal. 

Fixed-term: The funds for this post are available for 2 years in the first instance. 

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements. 

To apply online for this vacancy and to view further information about the role, please click on the apply button above.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.