Communications
Location:
Highfield CampusSalary:
£12.63 per hourClosing Date:
Wednesday 15 May 2024Interview Date:
Tuesday 21 May 2024Reference:
U2704924CD-RStart Date: 27th May 2024
End Date: 26th July 2024
Location: Highfield Campus, University Road, Southampton – Visitors Reception Desk.
Working Hours: 1pm – 5pm – Monday to Friday (20 hours per week)
Job Purpose: To provide the University reception service and administrative support to the Communications team, underpinned by excellent customer service behaviours.
Interviews for this role will be held on Tuesday 21st May 2024
Key accountabilities / Primary Responsibilities
Essential Skills:
Qualifications, knowledge and experience
Skill level equivalent to achievement of NVQ2, GCSE or City and Guilds, with some relevant work experience.
Able to demonstrate a sufficient knowledge of work systems, equipment processes and standard IT packages including cloud-based systems.
Able to demonstrate a good knowledge of the role and its context.
Ability to produce clear, accurate and concise written documentation and communications.
Experience working in a fast-paced business environment in a customer-facing role.
Planning and organising
Able to effectively organise allocated work activities and assist in the effective organisation of non-standard tasks and events.
Ability to identify and maintain standards in area of work, making sure the Visitor Reception is customer ready at all times.
Problem solving and initiative
Able to solve a range of problems by responding to varying circumstances, whilst working within standard procedures.
Management and teamwork
Able to contribute to team efficiency through sharing information and constructively supporting others.
Knows how to act on customer feedback and who to escalate to.
Ability to adapt well to change and service improvements.
Communicating and influencing
Able to seek and clarify detail.
Able to explain procedures and provide timely assistance where necessary.
Ability to demonstrate own duties to other colleagues as required. Understand the part this role plays in delivering great customer service.
Keeps up to date with relevant information about the department and business, sharing knowledge with colleagues and customers.
Please note that unfortunately we can not accept Certificate of Sponsorship (COS) for Casual Work at the University of Southampton
We believe equality, diversity and inclusion are fundamental to making the University of Southampton a welcoming, vibrant and successful organisation. Having a diverse workforce, inclusive of people of all ages and beliefs, from different racial backgrounds, educational and social backgrounds opens up a wealth of possibilities, makes us more creative and accelerates our impact on society. We welcome applicants that value diversity of our community and are willing to play their part in supporting the mission of inclusivity.
Please note that applications from agencies will not be accepted unless indicated on the job.
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