TEL Team Leader

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Department: Innovation & Technology Services
Location: York
Salary: £32,982 to £38,205 per annum
Contract Duration: 12 Months (Fixed term)
Closing Date: Friday 16 February 2024 at midnight
Interview Date: Thursday 29 February 2024
Reference: 017-24

Full time fixed term 

Location: York 

Salary: £32,982 to £38,205 per annum 

Situated in the heart of the historic city of York, and with the recent addition of our new London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.   

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging. 

York St John University has provided outstanding higher education in the heart of York since 1841, and its founding mission is to improve access to education for people from all walks of life. The University is home to almost 10,000 students from over 100 countries studying courses across the sciences, arts, humanities, education, and business.

The team

ITS (Innovation and Technology Services) is the University's IT directorate, responsible for the maintenance and onward development of IT Services that support the University's business needs. As the University continues to grow, and in light of a new Digital Strategy, York St John is investing in several areas of their IT service. One such area is the enhancement of their Innovation and Technology Services department. With over 30 staff already working within the department, this function continues to grow, creating a range of opportunities – with the ambition to deliver a bold new Digital Strategy for the University. 

The role

The TEL Team Leader role will perform all elements of IT service management for application services including, but not limited to, ITIL practises/processes such as Incident, Request, Problem, Change, Capacity, Availability, Event, Knowledge and Asset management and will ensure adoption of consistent processes across the IT organisation. The role holder will be a subject matter expert in at least one IT service and perform the role of a service lead, in addition, the role will be expected to lead on the development and delivery of at least one ITIL practice/process and act as a champion for best practice. The role will be expected to provide expertise in support of projects and changes to the delivery of operational IT in line with the University’s Digital Strategy. Subject matter expertise will be expected in at least one of the following services: Online and Teaching Applications (Student Management, VLE, Student Apps). 

Under the direction of the Applications & TEL Manager, and in consultation with key staff supporting delivery of the Digital Capability and Digital Learning, Teaching & Student Experience goal, the post holder will act as a change ambassador across the organisation. They will support the work associated with the Digital Strategy and assist in the implementation of the objectives to improve and enhance the digital capability of digital learning & teaching.

Required skills and experience

• Experience in identifying needs and designing and delivering inspiring/motivating training/development interventions with a range of professionals.
• Understanding of quality enhancement in higher education and a track record of leading and supporting innovative technology-enhanced learning approaches to learning, teaching and assessment in the HE environment.
• Established learning technologist experienced in the pedagogic use of technology in a higher education environment.
• Experience in implementation, integration or embedding into practice, TEL systems and software.
• An understanding of relevant TEL standards and knowledge of inclusion and accessibility issues, privacy, intellectual property, and copyright issues.
• Experience in managing or leading people or projects (including evidence of CPD relating to management or leadership).
• Excellent interpersonal skills and ability to interact at all levels within the University.
• Ability to work, support and collaborate with colleagues across the Innovation & Technology Services (ITS) department and the University. 

If you require any further information regarding this role, please contact [email protected] .

This role is eligible for Skilled Worker Visa sponsorship.  For further information regarding this visa route please visit Skilled Worker visa: Overview - GOV.UK (www.gov.uk ).

If you require a reasonable adjustment in order to apply for this position please contact [email protected].  Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point  in the process please do not hesitate to contact us.

We offer a range of family friendly and inclusive policies and facilities to support staff from different backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements. 

Please note that CVs are not accepted in place of the application form.

Our benefits package

We offer a wide range of employee benefits including - 

- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period

- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)

- Pension scheme

- Health Cash Plan after six months service

- Employee Assistance Programme

- Paid leave for Armed Forces Reservists

- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software

- Relocation expenses package for certain roles

- Visa loan scheme

Further information about life at YSJ

Read more about our culture, inclusive community, working arrangements and benefits for York St John employees here.  

The latest news, views and stories from our staff and students can be found here.  

We are committed to managing and reducing our environmental impact and to promoting sustainable development wherever we can, read more here.

Closing Date - Friday 16 February 2024 at midnight

Provisional Interview Date - Thursday 29 February 2024