Technical Product Manager (CRM)

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Digital Delivery

Location
Egham

Salary
£47,719 to £56,529 per annum - including London Allowance

Post Type
Full Time

Closing Date
23.59 hours BST on Monday 10 June 2024

Reference
0524-172

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full Time, Permanent 

Royal Holloway has recently invested in the Microsoft Dynamics 365 platform, currently utilising it for customer service capabilities. As we continue to evolve, we seek a skilled Technical Product Manager to lead us through the next phase of our Dynamics journey.

Role Overview: In this pivotal role, you will collaborate closely with the Product Owner, Service Development Manager, and Product Analyst. Your mission? To shape the strategic direction of our Dynamics 365 platform, driving its expansion, enhancing operational efficiency, and streamlining the student experience.

Key Responsibilities:

Roadmap Creation:

• Develop comprehensive roadmaps that strategically guide the evolution of our Dynamics 365 platform.
• Identify opportunities to expand its footprint, ensuring alignment with organisational goals.

Operational Efficiency:

• Focus on optimising the platform’s operational efficiency.
• Engage in license and capacity planning to maintain sustainability.

Agile Delivery:

• Leverage an Agile approach to guide, implement, and deploy new features.
• Explore innovative technical capabilities, including those offered by tools like Copilot.

Vision Communication:

• Shape and articulate a compelling vision for Dynamics 365 usage across the organisation.
• Present concepts effectively to diverse audiences, from technical experts to business stakeholders.

Qualifications and Skills:

• Microsoft Dynamics Experience: Proven expertise with Microsoft Dynamics 365, with a track record of successful implementations.
• Attention to Detail: Meticulous attention to detail when shaping strategies and communicating vision.
• Communication Skills: Strong written and verbal communication skills, adaptable to various audiences.
• Agile Mindset: Comfortable working in an Agile environment, embracing change and continuous improvement.

This is an exciting opportunity to be part of a dynamic team within a prestigious university. You’ll play a crucial role in shaping our Microsoft Dynamics journey, impacting both our internal processes and the student experience.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
• Free parking 

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. 

For an informal discussion about the post, please contact Lee Morgan, Head of Digital Design and Delivery: [email protected] .

For queries on the application process the Human Resources Department can be contacted by email at: [email protected]  

Royal Holloway recognises the importance of helping its employees balance their work and home life by offering flexible working arrangements.  We are happy to consider a request for flexible working for this post including part time, job share or compressed working hours.

Please quote the reference: 0524-172

Closing Date:   23:59, 10 June 2024

Interview Date: To be Confirmed

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .