Technical Operations Manager

Vacancy ID  

10848

College/Service  
Digital and Technology
Department/Team  
Student Experience Services
Location  
Hybrid – UAL High Holborn/Home
Grade  
Grade 6
Salary  
£50,961 - £68,406 per annum plus excellent benefits
Contract  

Permanent

Term  

Full time - 35 hours per week

Apply by  

20 May 2024 23:55

Interviews  
02/05/24
Job description  
Technical Operation Manager Job Description Perm.docx – 127KB
Converted File Technical Operation Manager Job Description Perm.docx.pdf – 95KB

The opportunity

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university’s mission. Under the leadership of our President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, shifting from a technology-centric to a user-centric approach, investing in the people and processes enabled by digital and transforming the student and staff experience.

The VLE Technical Operations Manager is a new role in the Teaching and Learning Product team, and will play a pivotal role in enhancing Student Experience, through ensuring the technical operations of UAL’s Virtual Learning Environment (Moodle), along with other Teaching and Learning products.

Reporting to the DevOps Manager, you will ensure the team is delivering on day-to-day 3rd line support issues, managing server upgrades, and broader infrastructure/hosting requirements. Alongside this, you’ll work closely with colleagues who focus on Development and Support to ensure effective resolution of issues and change delivery.

More broadly, you will provide technical leadership, build and maintain key stakeholder relationships and lead on major incident response ensuring functionality of the University’s VLE. You will also play a key role supporting our DevOps maturity focusing on maintaining and improving operational excellence.

About you

• Experience with web applications and the infrastructure/hosting requirements (for example Moodle, WordPress or other learning management systems or content management systems)
• Strong knowledge of customer centric service management processes
• Experience with web hosting platforms and security standards (e.g. Apache)
• Demonstrated ability to adapt to an ever-changing technical landscape
• Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services
• Demonstrable experience of driving and championing new ways of working while bringing people along with you

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ equal parental leave offering up to 6 months full pay for maternity and paternity.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ generous defined benefit pension schemes (LGPS/TPS}.
▪ discounts including gyms, nursery and private healthcare insurance.
▪ learning and development opportunities including free Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling and more! 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

How to apply  
This vacancy is being managed by an external agency. Please visit https://webmicrosites.hays.co.uk/web/ual/latest-jobs/-/job-details/JOB_5221876  for further information and instructions on how to apply.

Vacancy ID  

10848

College/Service  
Digital and Technology
Department/Team  
Student Experience Services
Location  
Hybrid – UAL High Holborn/Home
Grade  
Grade 6
Salary  
£50,961 - £68,406 per annum plus excellent benefits
Contract  

Permanent

Term  

Full time - 35 hours per week

Apply by  

20 May 2024 23:55

Interviews  
02/05/24
Job description  
Technical Operation Manager Job Description Perm.docx – 127KB
Converted File Technical Operation Manager Job Description Perm.docx.pdf – 95KB

The opportunity

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university’s mission. Under the leadership of our President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, shifting from a technology-centric to a user-centric approach, investing in the people and processes enabled by digital and transforming the student and staff experience.

The VLE Technical Operations Manager is a new role in the Teaching and Learning Product team, and will play a pivotal role in enhancing Student Experience, through ensuring the technical operations of UAL’s Virtual Learning Environment (Moodle), along with other Teaching and Learning products.

Reporting to the DevOps Manager, you will ensure the team is delivering on day-to-day 3rd line support issues, managing server upgrades, and broader infrastructure/hosting requirements. Alongside this, you’ll work closely with colleagues who focus on Development and Support to ensure effective resolution of issues and change delivery.

More broadly, you will provide technical leadership, build and maintain key stakeholder relationships and lead on major incident response ensuring functionality of the University’s VLE. You will also play a key role supporting our DevOps maturity focusing on maintaining and improving operational excellence.

About you

• Experience with web applications and the infrastructure/hosting requirements (for example Moodle, WordPress or other learning management systems or content management systems)
• Strong knowledge of customer centric service management processes
• Experience with web hosting platforms and security standards (e.g. Apache)
• Demonstrated ability to adapt to an ever-changing technical landscape
• Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services
• Demonstrable experience of driving and championing new ways of working while bringing people along with you

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ equal parental leave offering up to 6 months full pay for maternity and paternity.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ generous defined benefit pension schemes (LGPS/TPS}.
▪ discounts including gyms, nursery and private healthcare insurance.
▪ learning and development opportunities including free Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling and more! 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

How to apply  
This vacancy is being managed by an external agency. Please visit https://webmicrosites.hays.co.uk/web/ual/latest-jobs/-/job-details/JOB_5221876  for further information and instructions on how to apply.