Support Analyst

The University of Plymouth, a leading University in the South West, is seeking to recruit a skilled Support Analyst to work as part of the Technology and Information Services (TIS) – Customer Service Centre (CSC) team.

TIS has an ambitious vision of becoming a leader in its field within the HE sector, and is keen for people who are passionate, innovative and driven to deliver the best to be part of the team. The vision includes a substantial move to Cloud based services and utilising the full suite of functions this provides.

You will be providing IT support to staff and students primarily using the University’s Windows PC centrally managed desktop fleet in an enterprise environment. You will work in a dynamic and responsive team and assist in maintaining and developing our key IT services.

You will be an excellent communicator who is flexible and adaptable, with genuine customer service skills and a high attention to detail.  The role requires the ability to self-prioritise and work independently to productively manage high volume workloads.

You should be an effective team player who enjoys working in a busy and challenging environment where a calm manner and collaboration are essential.  You will have demonstrable 1st and 2nd line experience of supporting a diverse customer base using Windows 10 and core products such as Microsoft Office 365 in an enterprise environment.

You will be familiar with ITSM best practice and ideally have or be working towards ITIL version 3 Foundation and SDI Analyst or equivalent.

This role will require an Enhanced Disclosure and Barring Service Check plus a Children’s Barred List and Adults Barred List check.

There is an essential requirement within this role that you will be required to travel to and work at different University sites and/or other business locations that may not be easily accessible by public transport. Please refer to the job description for further information.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact Karen Rowe by email at [email protected]   

Interviews are likely to take place week commencing Monday 1st April 2024 and you will be notified if you have been shortlisted or not.

This is a full-time position working 37 hours per week on a fixed-term basis until 1st July 2025 due to absence.

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.  A summary of our comprehensive benefits can be viewed here .

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.

Job Description