Student Records Officer

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

Department

The Degree Conferrals Office is a small team which organises degree ceremonies and matriculation, produces degree certificates, transcripts, Diploma Supplements and degree confirmation letters, along with providing a recently launched edocuments service. Further, the team verifies degrees for third parties such as employers and other HEIs.

The Student Records Officer will play a key role within the Degree Conferrals Office, under the supervision of the Degree Conferrals Manager and the Deputy Degree Conferrals Manager, focusing on the edocuments service, printing of documents and verifications.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

•               An excellent contributory pension scheme

•               38 days annual leave

•               A comprehensive range of childcare services

•               Family leave schemes

•               Cycle loan scheme

•               Discounted bus travel and Season Ticket travel loans

•               Membership to a variety of social and sports clubs

This role also offers the opportunity for hybrid working.

About the Role

The Student Records Officer is involved in:

-          Completing the daily tasks required to provide the edocuments service such as; checking requests for documents to see if they have been issued and pushing data if they have not, offering guidance for display issues e.g different browser, clear cache, refresh etc, checking payments on the online store, customer service support.

-          If required, printing degree certificates, transcripts, Diploma Supplements and degree confirmation letters.

-          Verifications of degrees for third parties such as employers and other HEIs, via the verifications inbox.

-          Maintaining the student records system (SITS) related to Degree Conferrals

-          Assisting Degree Conferrals Officers with ceremony tasks during peak periods, which may include weekend working (with appropriate remuneration).

About You

We are looking for:

-          Excellent communication skills, both verbal and written, including experience of delivering professional customer service (by phone, email or in person) whilst under pressure.

-          Experienced and confident in the use of computerised student record systems with an awareness of the issues relating to the provision of student data.

-          Strong organisation skills with the ability to work within tight deadlines and under pressure in peak periods

-          A high level of attention to detail.

Application Process

You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.

The closing date for applications is 12noon on 20 May 2024.

Interviews will take place during week commencing 3 June 2024 and will be held in person.