Student Experience Officer

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Quality and Academic Standards
Salary:  £33,111 to £37,298 per annum, inclusive.
Closing Date:  Wednesday 17 April 2024
Reference:  DOE-QAS-2024-01

The London School of Hygiene & Tropical Medicine (LSHTM) is one of the world’s leading public health universities. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice.

We are looking for Student Experience Officer to join our team.

The Division of Education is a newly formed division providing professional services support across the whole of the School’s Education and Student Experience activities, the division includes Registry & Student Systems, Student Support Services, Programme and Module Administration and Academic Policy, Quality and Student Experience. 

You will work across the School, with professional services teams and faculty to improve the student experience at LSHTM. 

A vital relationship will  be with the Students’ Representative Council (SRC) and work to ensure its effective governance (including maintaining the election process and developing training for the elected Officers); more broadly, they will engage with the wider student community (example, through focus groups) throughout the academic year and work to amplify the student voice at LSHTM. You will also work with local student unions to provide a variety of enriching opportunities for LSHTM’s students outside of the classroom.

You should hold an undergraduate degree (or equivalent qualification) or relevant professional experience of developing and implementing student experience and engagement initiatives. You shuld have experience of successfully improving procedures and processes and delivering service change and improvement. Further particulars are included in the job description.

The post is full time, 35 hours per week, 1 FTE and permanent.

The salary will be on the Professional Services  salary scale, Grade 4 in the range £33,111 - £37,298 per annum (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service. Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available. The post is based in London at LSHTM.

Applications should be made on-line via our jobs website . Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed to [email protected] . 

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable. 

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer. We believe that when people feel respected and included, they can be more creative, successful, and happier at work. While we have more work to do, we are committed to building an inclusive workplace, a community that everyone feels a part of, which is safe, respectful, supportive and enables all to reach their full potential.