Student Engagement Officer

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

The culture at City is built on our shared core values, which means that all employees are expected to behave according to our values: “We care, We learn, We act.”

Background

The Schools of Communication and Creativity & Policy and Global Affairs are internationally excellent centres of research and learning on the human condition in all its dimensions. Together they are large and vibrant schools with around 4,200 students and over 300 staff.

Responsibilities

The post is responsible for monitoring student attendance and engagement and working proactively with students not engaging with teaching and learning. This will include activities to support student wellbeing, retention and progression. This will also include working with the University and School’s policies and procedures in relation to the UK Government points-based immigration system.

Person Specification

The successful candidate will be educated to degree level or equivalent and possess well-developed active listening, verbal and written communications skills that enable them to work effectively with students with empathy and tact. They will have experience working in a busy customer focused office environment, dealing with people from a wide range of backgrounds.

The ideal candidate would have experience of working in higher education administration, in student experience, student welfare or similar areas.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 20th March 2024 at 11:59pm.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City operates a guaranteed interview scheme for disabled applicants.

The University of business, practice, and the professions.