Student Casework Manager

Unit :  Academic Services
Salary :  £37,099 to £44,263
Location :  Milton Keynes
Please quote reference :  21622
Full-time, Permanent
Closing Date :  22 May, 2024 - 12:00

It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office, some in-person attendance is expected (currently the expectation is attendance in the office of one day per month with the possibility of other ad hoc attendance at the Milton Keynes campus, as required).

Change your career, change lives.

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

As one of the Student Casework Managers, the post holder will be responsible for reviewing and investigating final stage complaints and appeals and dealing with cases that go to the Office of the Independent Adjudicator (OIA) or to court. Casework Managers also undertake duties related to disciplinary proceedings, acting in the capacity of Secretary of the Central Disciplinary Committee (CDC). The role holder will be required provide support in the management of ad hoc projects and as working secretary for the Student Fraud Group.

Skills and experience

• First degree or equivalent substantial experience working in an office environment using high levels of literacy and numeracy.
• Experience of managing office systems to ensure robust record keeping and to meet legislative requirements.
• Experience of managing a complex schedule of activities on own account or for a line manager as well as managing your own workload.
• Experience of extracting and analysing information and recommending appropriate courses of action.
• Ability to work under pressure to meet deadlines and achieve targets as well as being able to work using your own initiative.
• Evidence of good analytical and investigative skills.

For further information about the role including a full person specification, please see the attached job description below.

If you would like to discuss the application or recruitment process before making an application, please contact Paula Haycock at Resourcing Hub on 01908 655544 or [email protected] quoting the reference VRF 21622

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

Assessment

For those who are shortlisted and invited for interview, there will be a task as part of this recruitment process.

Email : [email protected]  

How to apply

Unless otherwise stated in the advert, all applications are completed online via the instructions on The OU Job’s page. Applications submitted via 3rd party websites will not be received.

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.

To apply for this role please submit the following as one document;

• CV
• Personal statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

Please save your document with the following file name as appropriate to the vacancy you are applying for: reference, surname, forename.

You will need to have your documents ready ahead of submitting the electronic application.

APPLY NOW

You will receive updates regarding your application from [email protected] . Please ensure this email address is added to your list of trusted senders so it does not go to your junk folder.

You can view your application communications on the Candidate portal .

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.

Job related information : 

Attachment	Size

Attachment	Size
Student Casework Manager - Job Description April 2024.docx	144.74 KB

• Terms and Conditions - Academic Related Staff  (PDF)

• Terms and Conditions - Academic Related Staff  (Word document)

Posting Date :  1 May, 2024 - 11:15