Student Administration Assistant (.69 FTE)

We are seeking to appoint a permanent, part-time (3.5 days) Student Administration Assistant who will work as a member of the Student Administration team to provide effective support to the wider Student Administration Team.
Educated to GCSE level or NVQ level II in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience.

You will have excellent IT skills, communication skills, organizational skills with the ability to meet deadlines, whilst working to a high degree of accuracy and attention to detail. You will have experience of working with online systems and experience of working with database systems.

The ability to speak Welsh confidently to carry out certain tasks is essential for this post e.g speaking to staff and students, answering phone calls, dealing with urgent enquiries in Welsh.

For further details and an informal discussion about the post, potential applicants are encouraged to Sue Peet ([email protected] ; 01248 382201)

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Closing date for applications: 7th January, 2024.

Committed To Equal Opportunities.

To be part of a flexible team of student administration staff working across the University’s student administration hubs, in order to provide consistent, high quality centralised student administration functions for students. To contribute to the provision of the hubs’ front line support service dealing efficiently and responsively with student enquiries and issues. To provide administrative support within the teams, undertaking a range of routine tasks to meet operational and customer service requirements. To contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.

To be part of a flexible team of student administration staff working across the University’s student administration hubs, in order to provide consistent, high quality centralised student administration functions for students. To contribute to the provision of the hubs’ front line support service dealing efficiently and responsively with student enquiries and issues. To provide administrative support within the teams, undertaking a range of routine tasks to meet operational and customer service requirements. To contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.

• Working closely with other student administration team members, undertake a variety of administration tasks as directed, across a range of locations based on operational requirements.
  
• To be an active member of the Student Administration function, building and maintaining good working relationships with other members of the team in order to ensure an understanding of priorities and deadlines.
• Contribute to the development of, and work to, agreed service standards for the team. Specific Functional duties (dependent on location/Hub).
  
• Respond to a range of information requests from internal and external customers (in person, phone, e-mail) answering where able to do so and referring on to the appropriate person(s) as and when necessary in a professional manner (including pre-, registration, student records, etc.).
  
• Deal with day- to - day administrative enquiries in an accurate, timely and sensitive manner, escalating more complex issues to the Student Administrator(s)/Teaching Administration Officers.
  
• Maintenance of electronic information systems, including data entry, and production of electronic documents for students.
  
• Provide support for the processing of coursework.
  
• Provide support for University scheduled examinations, and those scheduled within Schools.
  
• Provide support for the processing of examination results, including scanning of MCQ tests.
  
• Provide support for attendance/engagement monitoring processes.
  
• Undertake the processing of a variety of tasks as directed and to agreed timescales; these are likely to be online high volume transactions, or well defined processes/procedures related to course administration, examinations and assessment, or enrolment activity. For example, production of student related documentation (e.g., certificate of registration, etc).
  
• Provide support for awards administration, including assisting with the preparation of award documentation to students.
  
• Assist with University events such as open days, registration, enrolment, ID checking events and graduation as required.
  
• Undertake other such duties commensurate with the grade and at other Bangor University locations as directed by line management.

• The post holder will be located in a hub which will be expected to deliver a bilingual provision.
  
• The post holder will be expected to participate in performance review and developmental activities.
  
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
  
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions.  The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
  
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.

Qualifications/Training

Essential:

• Educated to GCSE level or NVQ level II in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience.
  
• Experience of working within an office /administrative environment.
  
• Proficient in the use of Microsoft Office applications (Word, Excel, Access etc).
  
• Proven ability to communicate effectively and professionally with a wide range of people.

Desirable:

• ECDL Qualification.
  
• Experience of working with Banner student records system.

Experience/Knowledge

Essential

• Experience of dealing with queries and providing information to individuals.
  
• An understanding of academic regulations and procedures.
  
• An understanding of legislative requirements relating to equality, data protection and freedom of information.
  
• An understanding of information (relevant to area of work).

Desirable

• An understanding of the internal and external factors that may impact on the service.
  
• An understanding of the needs of culturally diverse staff and students .
  
• Knows when a decision is beyond the roles level of responsibility and when to refer to others.

Skills/Abilities

Essential

• Contribution to decision making by providing relevant information and opinion.
  
• The ability to speak Welsh confidently to carry out certain tasks is essential for this post e.g speaking to staff and students, answering phone calls, dealing with urgent enquiries in Welsh. 

Other

Desirable

• Provides appropriate advice, sympathetically and confidentially.
  
• Deals with situations (involving staff and/or students) according to policy and procedures.
  
• Recognises when the limits of own authority or ability are reached and involves others as appropriate.

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Bronze award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references. 

All candidates must meet the requirements of UK ‘right to work’ requirements *** If you require Home Office permission to work in the UK, or need to switch your visa status in order to take this job  we recommend you use the following link to information about the routes into employment and to check eligibility requirements:  https://www.gov.uk/browse/visas-immigration/work-visas

Please note that we are unable to employ anyone who does not have the right to live and work in the UK legally.   When applying for this post you will be required to explain the basis upon which you believe you will be able to live and work in the UK legally on the commencement date of the role should your application be successful.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.