Sports Assistant

Sports Assistant Apply
Post Details

Part time (42%FTE)
Open ended

The closing date for applications is midnight on Sunday 07 April 2024
Interviews are expected to take place on Tuesday 16 April 2024

The University will pay a supplement per annum pro rata to spine point 10 with effect from 24 October 2023, to align with the Real Living Wage (RLW) which equates to £22,464 p.a. This RLW supplement will be reviewed annually to take account of future increases and RLW rates.

There is an expectation that work will be undertaken in the UK.

This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

Based across the range of University of Stirling sports facilities, the Sports Assistant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive sports assistant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.

Additional Information/Special Conditions

• A working pattern operates, and the nature of the duties will require the job holder to work bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events  
• The working pattern for this position is Tuesday, Wednesday and Saturday from 05:30am to 11:00am which includes a 30 minute break during each shift
• The successful candidate will be expected to wear uniform  
• Working patterns may be subject to change

Description of Duties

Daily Operations

• To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
• To monitor use of all facilities
• To ensure all equipment and facilities are safe, clean and tidy
• To promote safe and effective exercise, including supervision of activities in fitness centre and activity areas
• To undertake portering duties as required, which can include manual handling, in accordance with University policies and practices

Customer Care

• To act as a source of information to encourage repeat and new business
• To act as a point of contact for any customer enquiries
• To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner
• To contribute to the development of customer care policies and practices
• To monitor the safe use of the facilities to ensure that only members and paying
  customers enjoy the facilities
• To assist with visits and tours of the facilities when required
• To participate in resolving and responding to customer queries and feedback until such times as the customer is satisfied
• To present a friendly, efficient and effective front-of-house service

Service Development

• To contribute to the process of continuous improvement
• To work as part of a team, contribute to and support the work of colleagues

Administration

• To assist with daily checks and administrative activities

Continuous Improvement

• To attend and participate in regular staff training and development activities relevant to the role
• To contribute to the continuous development of the service

Please see attached job description for full duties of the post.

Essential Criteria

• Positive attitude and experience of making decisions and using judgement and initiative to solve problems
• Evidence of excellent written and verbal communication skills
• Evidence of strong organisational and interpersonal skills
• The ability to prioritise workload
• A friendly and approachable manner
• Team working experience
• Ability to build effective relationships
• An ability to work under pressure
• Flexibility in terms of hours and days of work
• Willing to work unsocial hours, weekends or public holidays as required
• Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc. 
• Evidence of being self-motivated with a “can do” style and approach
• A passport holder or be eligible to apply for a passport
• Successful Disclosure Scotland clearance, or willingness to apply for Disclosure Scotland clearance

Desirable Criteria

• Hold a recognised Emergency First Aid at Work certificate
• Ability and confidence working in a busy customer facing role
• Experience of front-line service delivery
• Experience of cash reconciliation
• Sales experience
• A demonstrated commitment to customer service
• Experience of making decisions and using judgement and initiative to solve problems
• Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel

About Us

As Scotland’s University for Sporting Excellence and The Times Sports University of the Year 2020, sport is part of the DNA at the University of Stirling. The deliverables build on the philosophy of the first Chancellor, Lord Robbins, when he spoke of ‘education with a purpose’. Our impact, contribution and ambition is purposeful in everything we do, aligned to our status as one of the top sporting institutions in the UK.

2022/23 has been another great year for sport at the University of Stirling.  The success, prowess and reputation of sport at Stirling is setting standards across the sector and the inspirational performances of our elite athletes on the world’s biggest sporting stages, is complemented by the buzz of activity in the new sports facilities.  Engagement levels are high, feedback is excellent and sport is contributing significantly to the health, wellbeing and experience of students, staff and community.

We don't want to rest on our laurels, and we will continue to set the standards for everyone else to follow.  It is within this context that we will always challenge ourselves and seek to really make impact.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni

Available documents

• Job description - Sports Assistant.docx

Job number

SERV01885

Contract Type

Open Ended

Posting End Date

07-Apr-2024

Location:

Stirling Campus

Grade

Grade3 £22,214 p.a.

Faculty/Service

Sports Development Service

Post Details

Part time (42%FTE)
Open ended

The closing date for applications is midnight on Sunday 07 April 2024
Interviews are expected to take place on Tuesday 16 April 2024

The University will pay a supplement per annum pro rata to spine point 10 with effect from 24 October 2023, to align with the Real Living Wage (RLW) which equates to £22,464 p.a. This RLW supplement will be reviewed annually to take account of future increases and RLW rates.

There is an expectation that work will be undertaken in the UK.

This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

Based across the range of University of Stirling sports facilities, the Sports Assistant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive sports assistant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.

Additional Information/Special Conditions

• A working pattern operates, and the nature of the duties will require the job holder to work bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events  
• The working pattern for this position is Tuesday, Wednesday and Saturday from 05:30am to 11:00am which includes a 30 minute break during each shift
• The successful candidate will be expected to wear uniform  
• Working patterns may be subject to change

Description of Duties

Daily Operations

• To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
• To monitor use of all facilities
• To ensure all equipment and facilities are safe, clean and tidy
• To promote safe and effective exercise, including supervision of activities in fitness centre and activity areas
• To undertake portering duties as required, which can include manual handling, in accordance with University policies and practices

Customer Care

• To act as a source of information to encourage repeat and new business
• To act as a point of contact for any customer enquiries
• To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner
• To contribute to the development of customer care policies and practices
• To monitor the safe use of the facilities to ensure that only members and paying
  customers enjoy the facilities
• To assist with visits and tours of the facilities when required
• To participate in resolving and responding to customer queries and feedback until such times as the customer is satisfied
• To present a friendly, efficient and effective front-of-house service

Service Development

• To contribute to the process of continuous improvement
• To work as part of a team, contribute to and support the work of colleagues

Administration

• To assist with daily checks and administrative activities

Continuous Improvement

• To attend and participate in regular staff training and development activities relevant to the role
• To contribute to the continuous development of the service

Please see attached job description for full duties of the post.

Essential Criteria

• Positive attitude and experience of making decisions and using judgement and initiative to solve problems
• Evidence of excellent written and verbal communication skills
• Evidence of strong organisational and interpersonal skills
• The ability to prioritise workload
• A friendly and approachable manner
• Team working experience
• Ability to build effective relationships
• An ability to work under pressure
• Flexibility in terms of hours and days of work
• Willing to work unsocial hours, weekends or public holidays as required
• Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc. 
• Evidence of being self-motivated with a “can do” style and approach
• A passport holder or be eligible to apply for a passport
• Successful Disclosure Scotland clearance, or willingness to apply for Disclosure Scotland clearance

Desirable Criteria

• Hold a recognised Emergency First Aid at Work certificate
• Ability and confidence working in a busy customer facing role
• Experience of front-line service delivery
• Experience of cash reconciliation
• Sales experience
• A demonstrated commitment to customer service
• Experience of making decisions and using judgement and initiative to solve problems
• Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel

About Us

As Scotland’s University for Sporting Excellence and The Times Sports University of the Year 2020, sport is part of the DNA at the University of Stirling. The deliverables build on the philosophy of the first Chancellor, Lord Robbins, when he spoke of ‘education with a purpose’. Our impact, contribution and ambition is purposeful in everything we do, aligned to our status as one of the top sporting institutions in the UK.

2022/23 has been another great year for sport at the University of Stirling.  The success, prowess and reputation of sport at Stirling is setting standards across the sector and the inspirational performances of our elite athletes on the world’s biggest sporting stages, is complemented by the buzz of activity in the new sports facilities.  Engagement levels are high, feedback is excellent and sport is contributing significantly to the health, wellbeing and experience of students, staff and community.

We don't want to rest on our laurels, and we will continue to set the standards for everyone else to follow.  It is within this context that we will always challenge ourselves and seek to really make impact.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni

Available documents

• Job description - Sports Assistant.docx

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