Senior CRM System Administrator

IT Services

INTERNAL APPLICANTS ONLY  

IT Services is a key enabler for this vision and is key to delivering the University’s Values and its world class reputation. The IT and Digital strategies will support the growing ambitions for education, research and professional services, and exploiting the opportunities from changing technology will enable the University to thrive in an increasingly digital environment. What makes IT Services different is its defining characteristics: strong leadership, active collaboration, forward thinking, and delivering at pace. We expect our staff to be comfortable with responsibility, and be innovative and creative in the delivery of IT and digital services. Being able to adapt to the momentum of change and having the freedom of action will enable staff to deliver IT solutions that will have a positive impact on our students, academics, and professional services staff.

Business Technology Services

Business Technology Services (BTS) bridges the gap between the business and IT on matters relating to the provision and automation of business services. We focus on ensuring that these services and products are effectively aligned with the business needs and Strategy 2030.

Why our staff love working here

The role

As a Senior CRM System Administrator, you will support the configuration and maintenance of existing and new CRM products to match the evolving needs of the business, support the improvement and efficiency of existing processes and investigate and resolve incidents as they arise.

You will lead in the delivery and support of the CRM products, and any other Business Technology Services (BTS) products and integrations, to ensure a continual high performance service for Professional Services and to help create efficiencies, automate processes and reduce manual interventions.

This role will involve working with all areas of University and third parties to identify requirements and opportunities and lead in the configuration, testing, documentation and maintenance of CRM products and other BTS products whilst following change control processes.

We are ideally looking for someone who has a good understanding of CRM in a large organisation along with recent experience of configuring and administering complex CRM systems, platforms and IT digital services in a commercial environment, demonstrating business acumen, balancing financial, quality, people and customer expectations.

You will also have extensive knowledge of configuring or administering CRM applications, including workflow, security, and admin related functionality and have the ability to prepare detailed reports and complex technical specifications and systems documentation, and help others understand the content, taking into account the level of knowledge of the recipient.

You will have strong communication skills demonstrating the ability to understand complex conceptual ideas and experience in conveying information to senior stakeholders. You will also have proven ability to interact across cross-functional and technical working teams and build ongoing relationships to ensure effective communications and exchange of information.

Please ensure you read the Job Description and Person Specification for full details of this role. 

We will be reviewing applications as they come in, so please don’t hesitate in applying, as we reserve the right to close this vacancy early if we receive sufficient applications.

Are you convinced, but don't find you 100 percent fit the profile? Feel free to send us your application anyway! We look forward to growing with you!

The University of Exeter 

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024).  We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today.  More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).  

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City  

Our Equality, Diversity and Inclusion Commitment  

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. 

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people 

Further information

For further information, please contact Jason Waldock, [email protected] .