Senior Credit Controller

Updated: about 1 month ago
Deadline: 21 Apr 2024

Job id: 087626. Salary: £32,979 - £36,396 including London Weighting Allowance.

Posted: 10 April 2024. Closing date: 21 April 2024.

Business unit: FPSPA. Department: Credit Control Services.

Contact details:Anthony Gould. [email protected]

Location: Guys Campus. Category: Professional & Support Services.

About King’s

The Credit Control department is located with the Finance, Procurement, Strategic Planning & Analytics Directorate (FPSPA). The department is made up of 20 staff members and is responsible for the invoicing and collection of Commercial (Trade), Tuition, Residence, Student Loan Company and Sponsor fees totalling around £700m p.a.

The role advertised sits within the student debt team function responsible for the collection of student tuition fees and is a critical post to supporting cash flow to fund business processes and functions across King’s.

About the role

The Finance Department of King’s College London is looking to recruit a motivated individual for the position of Senior Credit Controller on the Tuition Fee Ledger.


To assist the section supervisor as part of the team to fulfill the responsibility of Tuition fee debt management and ensure that unpaid debts are chased for payment in accordance with the College’s credit policy.

Main duties include ensuring that all tuition debts are paid and that all disputed items are promptly resolved by the appropriate department and outstanding debts reported to the supervisor / Line Manager. Following up with internal and external organisations to identify and resolve potential areas of dispute at an early stage and ensuring that all KPI’s are met if not exceeded.

Applicants should have a good standard of education, be computer literate, with a good knowledge of accounting principles; and possess excellent interpersonal skills. A confident professional telephone manner and ability to communicate effectively and empathetically is essential.

We are looking for someone who has a proven track record of; handling and resolving complex disputes; successful debt chasing and can demonstrate an ability to exercise initiative and tenacity in the pursuit of collection objectives.

We are looking for the candidate to be able to demonstrate their ability to identify opportunities and areas for process improvement and having been involved or even lead on the implementation of such changes

This is a full-time post (35 Hours per week), and you will be offered an indefinite  contract.

About You:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

  • Minimum of degree qualification or equivalent financial qualification e.g. CICM, AAT, ACCA
  • A proven track record over a period of at least 12 month in handling high volumes of complex debt related queries in tight timeframes 
  • A proven track record of successful results in high volume consumer debt collection
  • Strong organisational and time management skills, with the ability to prioritise and manage tight deadlines and to process large volumes of inbound enquiries 
  • Numerate and IT literate with the ability to use the standard suite of office software and must be proficient in MS Excel for creating and manipulating data including use of graphs and pivot tables and VLOOKUP 
  • Must have a highly professional approach to work, possess excellent attention to detail whilst working to a high-level of accuracy and have great self-management and organisation with the ability to work independently to meet tight deadlines 
  • Ability to work with minimum amount of supervision and to communicate clearly and effectively with customers and stakeholder with a solution focused approach to work tasks 
  • Must have a positive, solution focused and forward-thinking approach to improving business processes and willingness to partake in system improvement project work. 
  • Desirable criteria

  • Knowledge of administrative and accounting functions and processes within a Higher Education environment 
  • Knowledge of SITS/SAM Student Records and Unit 4 ERP (formerly called Agresso or Business World) 
  • Knowledge and good understanding of financial controls, anti-fraud related compliance regulations (e.g. Money Laundering) and legislation (e.g Proceeds of Crime Act) and of Data Protection Legislation / General Data Protection Regulation 
  • Full details of the role and the skills and experience required, can be found in the attached job description which provided on the next page.

    Further Information

    We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

    We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

    We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

    To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.

    This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

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