Residential Hub Officer - Maternity Cover - Part Time 22.5 Hours

The Facilities Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Residential Hub Officer .

You will deliver the “one stop shop” service within the City Residential Hub, providing administrative support for all services delivered by Facilities from within the Hub. 

The job is student facing with a key role in dealing with student accommodation and campus issues on a day-to-day basis. A willingness to help others, find solutions and ensure excellent customer services is paramount.

You will play a key role in ensuring students enjoy all aspects of their stay in accommodation, liaising with other departments within the University to ensure this happens. You will support the Hub Manager in the monitoring and compliance with Residential Policies and Procedures, dealing with breaches as they arise; initiating the University’s disciplinary procedures when appropriate and involving relevant internal/external agencies as necessary.

Although primarily based at Walsall  Campus you may be required to work at any of the University Campuses as dictated by the business. 

If you think that you would enjoy working in a student -facing environment this is the role for you.

We build teams of people from different heritages and lifestyles whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching, and student experience.

There are many benefits to working at the University.

• 30 days holiday ( pro rata) , plus concessionary days including Christmas and New Year
• Generous pension scheme with generous employer contribution
• A strong commitment to personal and career development, as well as well-being and mental health.

To find out more about staff benefits, and working within the University, visit our recruitment webpages. 

The University of Opportunity for Students and Staff

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.