Programme Officer

Job id: 087548. Salary: £32,179 - £ 35,596 per annum, including London Weighting Allowance (Pro-Rata for part-time role’s).

Posted: 09 April 2024. Closing date: 05 May 2024.

Business unit: Dentistry, Oral & Craniofacial Sciences. Department: Dentistry, Oral & Cranio Faculty Office.

Contact details:Katherine Darby-Philpotts.. [email protected]

Location: Guy’s Campus. Category: Professional & Support Services.

King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration.  

The Faculty of Dentistry, Oral & Craniofacial Sciences is seeking to recruit an Programme Officer who will support the running of our postgraduate programmes.

The Programme Officer provides support to students and academic staff as the first point of contact for queries. The role is responsible for essential work supporting the delivery and administration of our programmes by ensuring that student lifecycle activities run smoothly and that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.

This post will be offered on an indefinite contract 

This is a 0.6 FTE post which will operate on a hybrid basis.

• Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments – accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues. 
• Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements.
• Supporting finance processes for the Distance Learning courses including right to work checks and organising payments to academics.
• Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
• Organise course timetable’s including organising external staff, room booking and communicating this with students.
• Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes.
• Support student, module and programme evaluation processes in line with current university best practice.
• Servicing committees as directed by your line manager.
• Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback.
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the data protection requirements.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Essential Criteria:

Desirable criteria