Programme Manager

The Department of Informatics in the Faculty of Natural, Mathematical & Engineering Sciences (NMES) is a cutting-edge place to study and research the field of computer science and the technologies that are transforming our lives today and tomorrow. We aim to consider fundamental scientific questions as well as respond to key societal challenges and opportunities in an increasingly complex digital world.

We deliver the highest quality undergraduate and postgraduate programmes in computer science and artificial intelligence, through the commitment and enthusiasm of our staff within a stimulating, research-led context. Studying in the department gives you access not only to world-leading experts in their field, but current students who are researching and developing cutting-edge technologies and start-ups to advance the industry. 

The Department of Informatics is seeking to recruit a full-time Programme Manager who will be responsible for the operational management of the Computer Science & AI programmes within the Department of Informatics.

This is an exciting opportunity to take up a post that will be managing the set up and delivery of programme administration for all our Computer Science & AI programmes.

The Programme Manager will work as part of a team to ensure consistent management and delivery of our programmes by providing high quality and effective administrative support, in accordance with university and faculty priorities, timelines and policies. Providing direction and line management to Senior Programmes Officers, you will be responsible for allocating resource to ensure consistent and effective service delivery. You will lead and enable a growing team to provide a high level of customer support to relevant stakeholders.

There will also be opportunities to represent the faculty in wider university activities and committees, in support of the faculty’s interests, and to work collaboratively with university functions. You will also ensure that staff are aware of their purpose and are engaging with a shared vision for the university and the faculty.

Successful candidates will have a proactive approach to leadership with experience of line management and creating high performing motivated teams. They will have a good understanding of programme administration in Higher Education, a commitment to continuous improvement and excellent communication skills.

The role is currently hybrid role, and the role holder will spend part of their working week on campus and part of the week working remotely. 

This is a full-time post (35 Hours per week), and you will be offered an indefinite contract

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.      Excellent communication skills, including ability to draft documents and correspondence, lead and contribute to meetings with a range of stakeholders.

2.      Excellent organisational and time management skills, with the ability to prioritise effectively and delegate tasks appropriately and work to tight deadlines.

3.      Strong numeracy skills and ability to extract, analyse and present complex numerical data.

4.      Effective, data driven decision-making ability, and able to exercise independent judgement.

5.      Experience of leading a team of staff, and experience of managing change, setting standards, and developing high performing teams with a development focused and proactive style.

6.      Experience of addressing complaints and service setbacks in a professional and efficient manner.

7.      Experience of stakeholder management, and ability to work with a broad range of stakeholders in a professional and assured manner – to understand their needs and facilitate discussion.

8.      Strong commitment to equality and diversity in the workplace through inclusive management practices

Desirable criteria 

1.      Educated to degree level or equivalent professional experience.

2.      Experience of having a longer-term view of service provision, and the ability to plan for both the immediate future and the longer term where developments may be in progress. 

3.      Experience in the use of databases such as student records systems (e.g. SITS) to provide management information data to a high level of detail and accuracy. 

4.      Experience of using virtual learning to improve the education experience of staff and students. 

5.      Strong understanding of user-focused, end-to-end service ethos and familiarity with frameworks for effective delivery.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘How we Recruit ’ pages.