Programme Administrator

We are looking for a Programme Administrator to join Degree Education on a fixed-term contract until November 2025.

You will be working directly as part of the MBA Programme Team, supporting delivery of the MBA Programme, assisting the Programme Delivery Managers, Student Experience Team, Senior Managers and Programme Director. Student relationships are key in this role, and you’ll meet a hugely diverse student body from many different backgrounds and countries.

Due to the nature of our programmes, the role requires some out of hours working in evenings and weekends. 

• Provide an excellent level of customer service and outstanding support to our students at all times.
• Provide a first point of contact service to students and other stakeholders, responding in a professional and timely manner to address queries or escalate to ensure an effective resolution.
• Contribute to the development of the student experience through engaging and interacting with our students on a day-to-day basis, attending events and building effective working relationships with our students.
• Organise distribution of grad packs to students after each Exam Board, monitor student progress in core and elective courses to ensure they are on track to meet program requirements, liaise with internal stakeholders, manage grade notifications.

• Experience of providing an outstanding level of customer service.
• Proficient IT packages such as Microsoft Word, Excel as you will use on a daily basis, and database management systems. PowerPoint experience an advantage.
• Excellent interpersonal and relationship skills and the ability to address a variety of stakeholders.
• Excellent organisation skills and meticulous attention to detail.
• Excellent written and verbal communication skills.
• Ability to work under pressure and prioritise workload.
• A team player who can work collaboratively, and also takes ownership and responsibility for their work
• Displays a proactive approach to tasks, suggesting improvements and solutions.

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing Date: 31st May 2024

London Business School

• Job Description.