Program Manager

The opportunity

The Program Manager role is an integral part of the academic team. A student facing position, the Program Manager provides substantive administrative support for our growing Undergraduate Program.  This position supports all academic aspects of the day-to-day functioning of the Undergraduate Program in London, and in particular the work of the Deans, the Faculty and the Registry.

Duties and Responsibilities

• To be the main point of contact for assigned faculty to ensure their courses are prepared in time to the standard required, supporting them in their teaching and being responsible for the success of the course.
• Work with the Program Coordinator and share responsibilities for various activities – in particular sharing ownership of myCourses (online learning management system based on Instructure’s ‘Canvas’ platform).
• Collaborate with faculty to develop academic projects (such as HBC, HFL, Start-up Challenge, Social Impact Challenge etc.) and student study skill workshops.
• Work with the Program Director and other Program Managers to support students on academic probation, going/returning from leave of absence, and any student requesting help with a transition to or from the school.
• Assist the Deanery in handling academic disciplinary issues.
• Provide clear and consistent management, oversight, and mentorship to students including academic advising.

• Assist Registry in high-volume periods with basic SIS tasks such as matriculating students as well as with basic Advanced Placement and Transfer Credits.
• Assist Registry and Deanery with basic student advice on course selection and online registration and providing academic coaching and/or welfare support as required.
• Assist Deanery and Student Services with orientation, graduation and any other events as appropriate, as well as with student leadership training: H.S.A., etc. This includes preparing and participating in presentations to the different audiences.
• Assist in arranging faculty conferences and events, both regular events, such as Faculty Meetings/Summits and Dean’s List events, and irregular events, such as accreditation visits.
• Occasionally participate in weekend Open Houses and similar recruitment events, presenting to prospective students and parents.
• Manage academic communications for online (myHult), email newsletters, screens and other media.

• Provide support for all academic services and any other duties as required.

Person specification  

• Bachelor’s degree (Masters preferred) with significant experience of working in a student facing role.
• Experience in academic administration preferred.
• Be skilled with database management (particularly Salesforce) and excellent comprehension of Microsoft packages (particularly Excel).
• Excellent interpersonal skills and an ability to communicate clearly and professionally with faculty, staff and students of different cultures.
• Native English speaker or similar level of written and spoken English.
• Proven track record and commitment to outstanding customer service.
• Highly analytical with excellent problem solving and project management capabilities.
• High attention to detail.
• Ability to balance long-term planning with short term objectives.
• Creative and innovative personality, ability to conceptualize and implement processes to enhance the student experience.
• Flexible approach to work and able to maintain composure in a fast-paced environment.
• A high energy and enthusiastic individual who thrives under pressure, is able to use their own initiative, prioritize tasks and operate to tight deadlines.
• Personable, persuasive and a strong influencer, with the ability to cultivate and maintain relationships.
• Exceptionally well organized.
• Passion for high standards of customer service.
• Proactive, results-oriented with a positive approach.
• Collegial attitude and able to work collaboratively across teams and campuses.

Please note that you must have the right to work in the UK to be considered for this position.

Mission statement  

We strive to be the most relevant business school in the world. By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.  

Equal opportunities at Hult  

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.  

Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you.   

Legal  

Hult International Business School is a non-profit educational organization registered in the Commonwealth of Massachusetts, accredited by the New England Association of Schools and Colleges (NEASC) to award U.S. degrees. Students are awarded a joint U.S. and U.K. degree on successful completion of the program. The U.K. degree is awarded by the Ashridge (Bonar Law Memorial) Trust, known as Ashridge, with which Hult has a strategic alliance.