Porter - Lates

£23,877 (£12.52 per hour starting rate)

Permanent, Full Time – working predominately 2:30PM to 11:00PM on a 5 on 3 off shift pattern.

The role of Porter is very varied, from being the first point of contact for students, Fellows, staff, and visitors’ queries. The Porter’s role also covers security, reception, and emergency response.

The Porters’ Lodge provides a vital role in the running of the College. They are expected to provide a professional, friendly, and welcoming reception style service, whilst also overseeing the College rules and regulations.

Job responsibilities

• Greet visitors – acting as the first point of contact.
• Provide a welcoming checking in service for students, guests and staff whilst ensuring access control.
• Check vehicle parking rights, issuing notices, and reporting accordingly.
• Answer and redirect phone calls as required.
• Carry out security patrols and having an oversight of the security cameras.
• Be aware of individuals on site and challenging unknown persons.
• Record deliveries and sorting/franking of parcels and post.
• Accurately record payments from students and visitors.
• Make room bookings.
• Proactively support all college events as required.
• Providing first line support for welfare issues and escalating as appropriate.
• Respond to alarms and other health and safety requirements (as appropriate).

The successful candidate must have.

• Experience in customer service.
• Experience of Microsoft Word, Excel and a willingness to use other IT systems.
• Trained First Aider (or willingness to train)
• Trained in the use of Evacuation chairs (or willingness to train)
• Mental Health First Aider (or willingness to train)
• Understanding of confidentiality

More about the successful candidate

The successful candidate will be calm under pressure with a can-do attitude. They will be able to respond to students and guests in an empathetic manner, understanding the issues whilst actively seeking solutions. An ability to prioritise is a must for this role, as you will have conflicting issues which you will need to overcome. Strong communication skills, both written and spoken are vital, and also the ability to listen. You should be computer literate, and numerate with a professional telephone manner. Other important personal qualities we would look for would be someone who is friendly and approachable, who enjoys working as part of a team and has a flexible approach to work and tasks.

How to apply

To apply, please send in you CV and a Cover Letter to Nicky Chalklin, HR Administrator by email [email protected]

Closing date for completed applications: 14 April 2024

If you have informal enquiries about the post, please email the Head Porter, Frank Gelder, on [email protected]

In applying for this role, you will provide personal data which the College will process in accordance with its data protection obligations and its Data Protection Policy: http://www.stedmunds.cam.ac.uk/data-protection

Any offer of employment is subject to evidence of your right to work in the UK and the receipt of satisfactory references.