IT Support Officer

Join Us as an IT Support Officer

Located in the heart of Oxford on Banbury Road, the University of Oxford offers a dynamic and intellectually stimulating environment, renowned worldwide for its excellence in research and innovation. From spearheading initiatives to combat climate change to developing ground-breaking vaccines, our work addresses pressing global challenges, making a real difference in the world.

Why Join Us?

At the University of Oxford, we prioritize the well-being of our employees, offering a range of benefits including:

• Generous Contributory Pension Scheme
• 38 Days Annual Leave
• Comprehensive Childcare Services
• Family Leave Schemes
• Cycle Loan Scheme
• Discounted Bus Travel and Season Ticket Travel Loans

Moreover, we foster a vibrant community with numerous social groups and sports clubs, providing opportunities for personal growth and development beyond the workplace.

About the Role

Joining our IT Services Department as an IT Support Officer, you'll play a crucial role in ensuring the reliability and performance of our IT infrastructure. Based in the Desktop Services Team within the Customer Services Group, you'll provide second-level technical support for users of our Managed Desktop Service.

Please note: This role is based on-site, and remote working options are not available.

Responsibilities include:

• Responding to IT incidents and service requests, contributing to the development of technical documentation, and troubleshooting issues effectively.
• You'll collaborate closely with team members and the Service Desk, delivering support via phone and remote tools.
• Flexibility, motivation, and professionalism are key as you interact with colleagues across various departments, maintaining a high level of service at all times.

About You

• We're seeking individuals passionate about delivering exceptional customer service and professional IT support.
• As a team player comfortable working independently, you'll demonstrate a desire to learn new skills and deliver solutions promptly and consistently.
• Your commitment to keeping colleagues and users informed of progress will be integral to your success in this role.

Application Process

To apply, please submit a supporting statement, CV, and details of two referees online, addressing each point of the selection criteria outlined in the job description in your supporting statement.

The closing date for applications is noon on Monday 15 April 2024.

Interviews will take place on the week commencing 22 April and take place in person in Central Oxford.