Learning and Teaching Operations Manager

Job Purpose

School of Law Vacancy.

As a key member of the School Professional Services Leadership Team, the post holder will hold responsibility for the delivery of the student learning & teaching operational streams of the School’s strategy and contribute to the development of service excellence through a collaborative and inclusive, resilient, and purpose-driven School professional services team.

A key objective of the role will be to develop a robust, resilient, and agile student operations service provision in business processes and activities which support both taught and research students during their learner journey. In pursuit of service excellence, the post holder will also lead and contribute to the University-wide change program on behalf of the School.

The role reports directly to the Head of Professional Services within the School.

Main Duties and Responsibilities

1. Lead the School Learning & Teaching Operations team to ensure effective service delivery enabling progress in the School’s Learning & Teaching strategic objectives.

2. Contribute to the operational management of the School’s policy and strategy development within Learning & Teaching.

3. Foster an inclusive environment and lead the design, and development of an agile and resilient student-focused operations service aligned with the School’s core learning and teaching activity in supporting students through their learner journey. Responsible for the oversight and coordination of UG, PGT and PGR administration, including ownership of policies and procedures, communication strategies, roles and responsibilities of staff members and ensuring full cooperation, coordination and, where appropriate, integration with other support teams in the School, College, and wider University.

4. Work in partnership with senior academic colleagues within the School to operationalise an adaptable and effective service through the harmonisation of business processes to enhance the experience for both staff and students. Integrate personal and organisational foresight into regular operations.

5. Oversight of the School’s academic workload modelling and workforce planning function to ensure the School’s operational resource requirements are effectively aligned.

6. Senior contributor to support the School/College/University’s, in the development of innovative solutions which deliver flexible, scalable, and sustainable service operations to meet the needs of our students across all stages of the student lifecycle.

7. Develop a service excellence metrics framework to assess service performance, using analytical insight to identify and implement key opportunities for improvement.

8. Develop and deliver standard operating procedures for all routine transactional operations, applying continuous improvement methodologies to simplify complex processes and embed resilience in our core student service operations, empowering teams to engage with continuous improvement.

9. Lead and develop the desired capability to enable high-performing and resilient professional services Learning and Teaching Operations team (n. 17 staff) within the School. Working in partnership with senior professional service leads across the College to ensure the operations service is aligned with the student growth ambitions of the School.

10. Develop operational analytics/management information with relevant insight to inform future service development.

11. Proactively network and develop strong collaborative relationships across the College and University more broadly, to share best practice and remove potential barriers to the delivery of service improvements.

12. Senior contributor within the School’s Professional Services team in our ambition to deliver service excellence.

13. Senior professional services lead in the School in contributing to the University’s World Changing Transformation programme and College initiatives to enhance capacity and capability in the delivery of key objectives.

14. Effectively manage the relevant governance, legislative and regulatory compliance In partnership with senior colleagues develop a robust framework to support compliance with relevant accreditation bodies and quality assurance processes.

15. Deputise for the Head of Professional Services as appropriate.

Knowledge, Qualifications, Skills, and Experience

Knowledge/Qualifications

Essential:

A1 Scottish Credit and Qualification Framework level 9, 10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification) or equivalent, including being professionally qualified in a relevant discipline, with a broad range of professional experience in a similar management role. Or Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in a similar or number of different specialist roles.

A2 Relevant qualification and/or extensive experience of service design principles, process improvement and/or project/change management methodologies.

Desirable:

B1 Authoritative knowledge and understanding of the work practices, processes, and procedures relevant to the role, including awareness of developments and challenges in the HE sector.

Skills

Essential:

C1 Excellent organisational leadership and management skills, including the delivery and evaluation of projects, initiatives, and activities in a changing context and with reference to objectives and targets.

C2 Highly effective influencing and interpersonal skills, including negotiation and diplomacy with ability to adapt style accordingly.

C3 Excellent communication and presentational skills.

C4 Ability to lead and implement business process improvement delivery and change across a complex organisation.

C5 Effective project management skills.

C6 Solution-focused with a strong attention to detail and strong analytical insight.

C7 Excellent operational business planning and management skills underpinned by data analysis and interpretation.

C8 Excellent digital skills especially in the operation of Microsoft Office and reporting tools.

C9 Ability to develop operational plans to support delivery of strategic objectives.

C10 Effective project management skills.

C11 Resilient and able to maintain momentum in the face of challenges and setback.

C12 Excellent ability to empower and motivate others to deliver a high-performance culture in a participative manner.

C13 Experience in managing a team of staff and aligning the day-to-day work and goals of the team with the organisation’s strategic vision.

C14 Have a commitment to customer care within a service orientated culture.

Experience

Essential:

E1 Proven track record of leading a high-quality operations service function across a multi-disciplinary range in a complex and diverse organisation.

E2 Proven track record using Lean/Agile or other methodologies in delivery of business benefits through process improvement/change management programmes.

E3 Proven track record in leading with an inclusive approach to high-performing teams in a complex organisation, with experience of enabling adaptability in structures, processes, and culture.

E4 Experience of managing a team of staff and aligning the operational deliverables of the team with the organisation’s strategic vision.

E5 Significant experience of developing management information to inform service performance, enhancement, and decision-making.

E6 Experience in creating standard operating procedures and processes.

Desirable:

F1 Knowledge of the working processes and systems relevant to Higher Education institutions.

F2 Experience of working in central and devolved administrations.

F3 Proven experience of working at a senior level in or with the Higher Education sector.

Terms and Conditions

Salary will be Grade 7, £39,347 - £44,263 per annum.

This post is full time (35 hours per week) and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

3 A flexible approach to working.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community

https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/

.