ITSM Process Lead - Knowledge

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This role is available to current employees within IT Services at the University of Leeds only.

Salary: Grade 8 (£45,585 - £54,395 p.a. depending on experience)

This will role will be based on the University campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you an enthusiastic and skilled IT professional with experience of delivering organisational wide change programmes? Do you have excellent communication and influencing skills? Can you lead and collaborate with colleagues at all levels to deliver exceptional IT solutions?  

As the ITSM Process Lead - Knowledge you will be accountable for managing the Knowledge Management process and maintenance of the Service Knowledge Management System (SKMS).

The University of Leeds is one of the top 75 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.   Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.   

You will be accountable for the execution of the Knowledge Management process and engage a wide range of stakeholders in IT to maintain a high level of quality for knowledge.  Playing a pivotal role in ensuring IT delivers on the University’s strategic aims and objectives, and support the IT Leadership team with the implementation of continual improvements.  

To be successful you will utilise your skills as an IT Professional, and your excellent understanding of IT Service Management and its underlying functions. You will also be proficient at managing conflicting demands of knowledge development with incident and problem resolution through an operational skillset.

Working closely with the IT Leadership Team, you will work collaboratively across all functions of IT to ensure that knowledge content is kept up-to-date and relevant for user needs by engaging and coaching knowledge owners.  You will also be responsible for effective liaison with third party suppliers to ensure knowledge concerning their products and services is maintained.

What we offer in return:

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year! 
• Generous pension scheme options plus life assurance. 
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls. 
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team. 
• Access to on-site childcare, shopping discounts and travel schemes are also available. 

And much more!  

To explore the post further or for any queries you may have, please contact:

Donna Milner, ITSM Process and Quality Manager

Email: [email protected]

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  IT
Section:  DDO
Category:  Professional & Managerial
Grade:  Grade 8
Salary:  £45,585 to £54,395
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Monday 25 March 2024
Closing Date:  Sunday 07 April 2024
Interview Date:  Friday 19 April 2024
Reference:  CSUIT1708
Further details: