IT Service Desk Analyst

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IT Services (Central)
Location:  Egham
Salary:  £32,611 to £38,158 per annum - including London Allowance
Post Type:  Full Time
Closing Date:  23.59 hours BST on Monday 22 April 2024
Reference:  0424-112

Full-Time, Permanent

Applications are invited from customer-focused, enthusiastic candidates who wish to work in a large and diverse enterprise IT environment, supporting staff and students at a progressive University. The post available is within the IT Service Desk Team based in the IT Services Department.

The primary role is to ensure the delivery of an excellent 1st and 2nd line IT support service to students and staff at the university.  The team responds to IT queries from over 10,000 customers through email, chat, face to face and phone activities.

As an IT professional, you will have experience of providing user-focused services and an excellent all-round knowledge of supporting IT systems. Good verbal and written communications skills are essential as you will be expected to relate to users at all levels, liaising with both academic and administrative staff and students. You will also be expected to prioritise tasks and work to tight deadlines.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
• Free parking 

The post requires remote working 4 days per week and is based 1 day per week in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Chris Mount [email protected]

For queries on the application process the Human Resources Department can be contacted by email at: [email protected] .

Please quote the reference: 0424-112

Closing Date:  23:59, 22 April 2024

Interview Date: To be confirmed

Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .