Turning Passion into Purpose. London South Bank University are excited to be recruiting for the post of IT Service Desk Analyst.
This position will provide the successful candidate with the opportunity to take-up a pivotal role within the service, operating within the IT Front Line team and reporting to the IT Service Desk Team Leader, playing a crucial part in facilitating effective teaching and learning at the university.
The IT Service Desk Analyst role at LSBU is designed to offer first-line support to a diverse group of LSBU users, including both academic and non-academic staff, as well as students. This position, integral to the LSBU IT Service Desk team, operates within an ITIL framework and is primarily campus-based, ensuring efficient and effective IT support services. The primary responsibility of this role is to deliver a helpful, responsive, and courteous service to all.
About You:
We are looking to hear from candidates who have the following skills/experience:
- Educated to degree level in a Computing related discipline or equivalent industry experience.
- Knowledge of ITIL, with ITIL Foundation certificate preferred.
- Experience of providing customer-focused and effective IT Service Desk first level IT support, including hardware/software support, installation, and configuration.
- IT knowledge and skills across a wide range of hardware, operating systems and core applications, such as, MS Windows Desktop Operating Systems, Virtual Desktop MS 365 Office, Active Directory, Internet and Intranets, Web services.
- An understanding of network infrastructure and troubleshooting end user devices.
- Experience of application deployment using automation tools (e.g. Intune, SCCM, Jamf, Applications Anywhere).
As you will be working with our support teams, schools and students, you will need effective communication skills and the ability to communicate with a diverse range of both internal and external stakeholders, (both verbally and in writing). You will also need an understanding of the role and purpose of IT/AV within Higher Education. Solid decision-making skills, and a real commitment to customer service, along with flexibility and adaptability are key attributes required to meet the evolving needs of students and staff effectively.
Benefits and How to Apply:
As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here .
The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.
For an informal conversation ahead of applying please feel free to contact the hiring manager for this position:
Closing Date and Interviews:
- The closing date for applications is 23:59 on Friday 5th January 2024
- Interview/assessment - week commencing 8th January 2024
We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.
This role is eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack.
If you have any questions related to your application, please email the recruitment team [email protected]
We reserve the right to close the vacancy early, should we receive sufficient applications.